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Russ Darrow Kia of Wauwatosa - Service Center

Wauwatosa, WI

4.4
329 Reviews
Call Service Center (414) 404-8345

329 Reviews of Russ Darrow Kia of Wauwatosa - Service Center

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January 23, 2025

He was very polite and helpful. He also provided me with assurance with a video of the work that had been done More

by VERONICAW9000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you, Veronica, for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

January 23, 2025

Excellent customer service, polite, informative, liked the service video, periodic updates, price updates, service update. More

by DEBRABERDINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks, Debra, for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

January 22, 2025

It's cool that there's a window into the service area from the waiting area. More

by jherbst083084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 22, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

January 22, 2025

This location was quick and efficient. I'll be going back for all my services More

by lashayemathis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Towers
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Jan 22, 2025 -

Russ Darrow Kia of Wauwatosa responded

Lashaye, Thank you so much for your excellent review! We are so glad that Joe had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

January 21, 2025

Always takes great care of their customers only place I go to for my car. More

by awms54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serena
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Jan 22, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

January 21, 2025

They took care of me at Tosa Kia, they even had an Uber take me home! More

by Zip1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com

January 21, 2025

Nice service lady, all was quick and easy. No problems at all. Will return again soon More

by aubriw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com

January 21, 2025

Did a great job, and was done when said. . really liked the video update . Thank for the great job More

by T40KEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 22, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

January 21, 2025

The wait was long and the seats in the waiting room are in bad shape. More

by justin248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jan 25, 2025 -

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Justin, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

January 19, 2025

Your service advisors and techs are great ! Wait time was minimal and service was performed well More

by mmsmith6175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 19, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

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