Russ Darrow Kia of Wauwatosa - Service Center

When I made the appointment it showed that my price would be $168. When I picked up the car it was 212. They never reset my service reminder and my sunroof shield was closed. be $168. When I picked up the car it was 212. They never reset my service reminder and my sunroof shield was closed. More

The staff at this dealership are all incredibly amazing especially Bernardo this dealership is my most favorite especially Bernardo this dealership is my most favorite More

I stood in front of the service desk for several minutes while 2 employees worked on the computers. Neither one looked up or acknowledged my presence. Following the service, the car was washed but none of while 2 employees worked on the computers. Neither one looked up or acknowledged my presence. Following the service, the car was washed but none of the glass was wiped dry. Spots over all the windows, looked worse than when it came in. More

I really appreciate Sarena. She is knowledgeable and great to work with and I do feel that they truly care about their customers. She is knowledgeable and great to work with and I do feel that they truly care about their customers. More

I have purchased and maintained 3 Kias with this dealership, no major complaints, everything good. Only suggestion for improvement is to match recommended service on the website to actual manufact dealership, no major complaints, everything good. Only suggestion for improvement is to match recommended service on the website to actual manufacturers recommended service. I requested 24k maintenance online, it doesn't exist. More

I paid $169. 00 dollars for an oil change and tire rotation. The services provided were not worth that price. 00 dollars for an oil change and tire rotation. The services provided were not worth that price. More

They were honest and helpful. Made a stressful situation bearable. Good team of folks. Thank you. Made a stressful situation bearable. Good team of folks. Thank you. More

Been with dealership since 2015. I have always been treated in a courteous and professional manner. I have always been treated in a courteous and professional manner. More

Took my Stinger GT2 in for 72k maintenance and was taken care of promptly and my car was finished when promised care of promptly and my car was finished when promised More

I had an appointment for 10:30 . I walk in said hello stood there in front of the counter and waited for someone to acknowledge me finally got a can I help you . Clerk checks me in I walk in said hello stood there in front of the counter and waited for someone to acknowledge me finally got a can I help you . Clerk checks me in told me to have a seat in the waiting room . I waited 3 hours I finally got up to check on what was taking so long I was only getting an oil change and tire rotation alignment. They never even started on my car , the girl never had me fill out the paperwork to work on my car she only put information in the computer. She had forgotten she was the one that had checked me in . I told her to just give me my key they had to find it and my car one of the workers had it in his pocket . The worker found my car by pressing the key fob I left waited a while then called the service department operator to reschedule I told the operator what had happened she gave me and appointment for the next day . Never should I ever have had to burn gas making two trips to the dealership all because the staff has poor customer service and don’t know what they’re doing ,no smiles unhappy to be there working . The place has changed very unfriendly. I felt so unwelcome . The second appointment was just a little better . More