Russ Darrow Kia of Wauwatosa - Service Center

Had appt at 3 pm for an oil change. Didnt get out until 4:45. Asked for a quote on a new side view mirror cover, painted or not...never got one. Quality of service has gone down since I Didnt get out until 4:45. Asked for a quote on a new side view mirror cover, painted or not...never got one. Quality of service has gone down since I was last there. Will probably pick another dealership next time. More

I'm a long time customer of Russ Darrow. I appreciate the work done on my vehicle. I appreciate the work done on my vehicle. More

I am not satisfied with the work they did on my car. I got the car yesterday and it is driving the same and the engine light came on today. I paid $3559.98 and it is not running right, plus I couldn't I got the car yesterday and it is driving the same and the engine light came on today. I paid $3559.98 and it is not running right, plus I couldn't get a rental. They didn't even was the car. Last, the communication was very bad. So now the engine light just came on ( very upset) More

Everything worked out at or better than expected, my advisor is very knowledgeable and personable and I will definitely be back again! advisor is very knowledgeable and personable and I will definitely be back again! More

Had my tires rotated and oil changed, it took almost three hours. This is way too long. Additionally they couldn't find the person working on my car so they couldn't locate my key when it was complete s three hours. This is way too long. Additionally they couldn't find the person working on my car so they couldn't locate my key when it was complete so I could leave. More

I’ve had so many issues with maintenance that when I finally figure out a new purchase I would never return. From me paying hundreds for a problem that was never fixed and then being told now they know finally figure out a new purchase I would never return. From me paying hundreds for a problem that was never fixed and then being told now they know and it’ll 1k or more. To my battery not being properly reattached and my car shutting off for seconds as I drove while my steering wheel locked up. When I addressed the problem when I returned because it wasn’t doing that before I got it serviced the guy just looked at me and told me they forgot. That’s a HUGE safety issue. I felt that was so inconsiderate with me being a long term customer and how I approached the problem very mild mannered. Rudeness gets you nowhere and I felt his response was rude so I just stopped. More

Service department was very attentive and knowledgeable. Clean area with comfortable waiting room. Good coffee Clean area with comfortable waiting room. Good coffee More

T did a great job! He is the best example of great customer service! I would recommend Russ Darrow Kia to anyone He is the best example of great customer service! I would recommend Russ Darrow Kia to anyone More

Service was good. This time was just an oil change but everything was prompt and as expected. This time was just an oil change but everything was prompt and as expected. More

Great service manager and tech did a great job with the walkthrough. Prices are a bit high for oil change but service level helps. walkthrough. Prices are a bit high for oil change but service level helps. More