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Russ Darrow Kia of Wauwatosa - Service Center

Wauwatosa, WI

4.4
335 Reviews
Call Service Center (414) 404-8345

335 Reviews of Russ Darrow Kia of Wauwatosa - Service Center

Sort by
April 11, 2025

Timely service, friendly service. Video of car sent during service. All concerns addressed. Comfortable waiting room with tv and snacks More

by anneioder3
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
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Apr 12, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

April 11, 2025

I have been to this dealership at least 5 times for the same problem within 2 months. More

by renaekia50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Connor Sawyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

April 10, 2025

My service experience was prompt service, the issues needed addressing were discussed and completed timely. Ted made sure that Alizebeth took care of my concerns More

by Mjunior882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

April 10, 2025

Always a pleasure waiting in Kia to do a great job and fast at what they do More

by CLIFFORDCAINJR76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

April 10, 2025

Good job overall by everyone involved! Appreciate the service done by everyone involved there at the location. More

by Armensaryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

April 08, 2025

3 They did not call before starting service, as I left my car in drop off. I asked them to contact me. Ask not to replace part. Also mis diagnosed. More

by Gee-Gee2
Recommend Dealer
No
Employees Worked With
I don't know by name
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Apr 12, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 08, 2025

Took my car in for a recall and it was done in an hour and it was fast More

by beezerpx150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

April 07, 2025

Although the wait was quite cumbersome, the staff is fantastic and I have a great deal of trust in their expertise. More

by CORKCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

April 06, 2025

I think for scheduling a time to do an oil change, 1 and a half hours is way too long to wait. More

by WILLNOTGIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

April 06, 2025

Don’t have much to say I didn’t have a great experience the team is great tho… More

by BARRONMYKOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Kiscellus
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaétano “Rio” Dacquisto
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Apr 10, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Matt Kiscellus matt.kiscellus@russdarrow.com

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