Russ Darrow Kia of Wauwatosa - Service Center

Bought van there and loved the sales people. Service dept is OK but needs to handle customer calls better. We dropped off van night before for a recall repair. Van was supposed to to be done b Service dept is OK but needs to handle customer calls better. We dropped off van night before for a recall repair. Van was supposed to to be done by 3 PM. 2:30 I called and was told that the van had just been started and will be done by end of the day. We had plans and relied on the time we were told it would be done by. The van sat for an extra day there due to not being able to be picked up as we were told More

The process was quick and the shuttle / Lyft service was appreciated. No complaints at all. appreciated. No complaints at all. More

I know you were busy but you had my car a day before you worked on it. Also you usually wash my car when serviced and this did not happen. Also the miles and next service date was not put in my upper left worked on it. Also you usually wash my car when serviced and this did not happen. Also the miles and next service date was not put in my upper left hand window. The work you did was good and I appreciate that. More

Poir service , employees acting like it is a playground. The employees are rude with no respect for the customers sitting in the waiting area The employees are rude with no respect for the customers sitting in the waiting area More

Connor was really helpful- even when encountering other issues we weren’t expecting. He kept me informed, was kind, and very professional. issues we weren’t expecting. He kept me informed, was kind, and very professional. More

I have purchased and serviced this vehicle thru Russ Darrow .sometimes the prices seem high Darrow .sometimes the prices seem high More

Been bringing my car here since I bought it 10 years ago. They are trustworthy and efficient. They are trustworthy and efficient. More

I had a great experience at the dealership thanks to Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genui Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genuinely attentive. Sarena clearly explained everything that needed to be done, kept me updated throughout the process, and made sure all my concerns were addressed. My car came back in top shape, and I felt confident knowing it had been in good hands. Sarena made the entire experience smooth and stress-free More

Connor was very courteous and my car was done in the time frame he quoted me. They also washed it which is a nice added extra 😁 frame he quoted me. They also washed it which is a nice added extra 😁 More

Went in for a recall and they got the job done very quickly. They supplied a ride home and back, which was rather nice. My only complaint is that it would’ve been great if they washed the car. quickly. They supplied a ride home and back, which was rather nice. My only complaint is that it would’ve been great if they washed the car. More