Russ Darrow Kia of Wauwatosa - Service Center

I had an appointment for 10:30 . I walk in said hello stood there in front of the counter and waited for someone to acknowledge me finally got a can I help you . Clerk checks me in I walk in said hello stood there in front of the counter and waited for someone to acknowledge me finally got a can I help you . Clerk checks me in told me to have a seat in the waiting room . I waited 3 hours I finally got up to check on what was taking so long I was only getting an oil change and tire rotation alignment. They never even started on my car , the girl never had me fill out the paperwork to work on my car she only put information in the computer. She had forgotten she was the one that had checked me in . I told her to just give me my key they had to find it and my car one of the workers had it in his pocket . The worker found my car by pressing the key fob I left waited a while then called the service department operator to reschedule I told the operator what had happened she gave me and appointment for the next day . Never should I ever have had to burn gas making two trips to the dealership all because the staff has poor customer service and don’t know what they’re doing ,no smiles unhappy to be there working . The place has changed very unfriendly. I felt so unwelcome . The second appointment was just a little better . More

amazing experience gave me a rental car. Kept me updated at all times. When i came back to pick the car up, No issues, No problems.Just a great overall pleasant experience. Kept me updated at all times. When i came back to pick the car up, No issues, No problems.Just a great overall pleasant experience. More

Dos días para que no le en contraran lo que tiene el carro y que no son especialista de jeep no entiendo que clase de mecánica tienen carro y que no son especialista de jeep no entiendo que clase de mecánica tienen More

I had a wonderful experience at Russ Darrow. I was told exactly what cost would be , and found a way to save a little money on my brake replacement. I was told exactly what cost would be , and found a way to save a little money on my brake replacement. More

Fast and communicative. They do a good job and the service is always great as expected They do a good job and the service is always great as expected More

I think the service on the car was fine but the process was very frustrating. I scheduled service (oil change and tire rotation) at 1:00 but service on the car didn’t start until 2:30. I didn’t leave until was very frustrating. I scheduled service (oil change and tire rotation) at 1:00 but service on the car didn’t start until 2:30. I didn’t leave until about 4:00. Although I accept it can be busy, I don’t know what the point is in scheduling service when service starts more than an hour after the appointment time. Makes it seem like drop in service is more convenient if there isn’t clear priority for schedule. More

Friendly Staff they take real good care of me on every visit. They efficiently answer any questions or concerns to the best of their knowledge. visit. They efficiently answer any questions or concerns to the best of their knowledge. More

I appreciated the scheduling and rental car plus our car got vacuumed and washed and service rep was communicating regularly got vacuumed and washed and service rep was communicating regularly More

I have always received great service and I have been coming here for many years. coming here for many years. More

Thank you all for the great service. Appreciate everyone’s help. The car video on what was done was cool Appreciate everyone’s help. The car video on what was done was cool More