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Russ Darrow Kia of Wauwatosa - Service Center
Wauwatosa, WI
442 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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442 Reviews of Russ Darrow Kia of Wauwatosa - Service Center
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July 17, 2025
Was show multiple cars way over budget only to eventually settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED one that day. More
by BISCUIT112811
Verified Customer
July 16, 2025
Dishonest and deceptive. Quoted a price and you then always up charge for everything because you “made a mistake and forgot”. I will never come back to your dealership I Quoted a price and you then always up charge for everything because you “made a mistake and forgot”. I will never come back to your dealership I know for a fact how much you up charge for parts. I was quoted $900 for a flex hose once in the last six months and got it replaced for $280 at an honest dealership I’m sure you did the same on my recent repairs More
by andyesoiney
Employees Worked With
I don’t really care anymore
July 16, 2025
This place is not respectful of your time at all. I only returned because our car had a recall on it. This is the second time there, the first time they scheduled me but didn’t have the part to perfo I only returned because our car had a recall on it. This is the second time there, the first time they scheduled me but didn’t have the part to perform the recall fix. More
by MATTHEW_GORSKI
Employees Worked With
Do not remember anyone by name
July 13, 2025
Excellent service and excellent amenities. I was quickly checked in and walked through the maintenance schedule. Impressed as always with the attention to customer service and details. I was quickly checked in and walked through the maintenance schedule. Impressed as always with the attention to customer service and details. More
by Michael
July 13, 2025
Very courteous, efficient, and detailed. . I like the fact that a detailed video was sent. . I like the fact that a detailed video was sent. More
by ITJOHNSON33
July 12, 2025
Did not advise they needed car 24 hours for diagnostic check when making appt. Mechanic left greasy fingers prints all over new light colored interior. Unacceptable. check when making appt. Mechanic left greasy fingers prints all over new light colored interior. Unacceptable. More
by NONE25
Employees Worked With
Jayden
July 11, 2025
Always friendly and respectful. Work is done quickly and vehicle always returned clean. Would recommend to others. Work is done quickly and vehicle always returned clean. Would recommend to others. More
by kebeling
Employees Worked With
July 11, 2025
Prices are very high for any work done. And when the manufacture knows they have an issue with certain components there should be an automatic warranty extension. And when the manufacture knows they have an issue with certain components there should be an automatic warranty extension. More
by J.HAROLD727
Employees Worked With
July 11, 2025
Very friendly service department. He explained services that should be done with no high pressure to do it immediately. He explained services that should be done with no high pressure to do it immediately. More
by MACBEN4
Employees Worked With
July 10, 2025
They tell what they're going to do and send you a video of their work. of their work. More
by semaj2478
