Russ Darrow Mazda of Greenfield

Worst place to try to buy a car My husband and I tried for 3 days to talk to someone about buying a car we saw 2 days prior and each time we called they said the salesperson was "out My husband and I tried for 3 days to talk to someone about buying a car we saw 2 days prior and each time we called they said the salesperson was "out" and goodbye. We were never given the opportunity to talk to anyone else. I asked to talk to a sales manager and was transferred to his secretary who told me to call back and ask to talk to the sales manager. I was then put on hold for 5 minutes and finally told the sales manager was busy- period. No offer to call back or to speak to anyone else. When after 4 days our salesperson was back in the office I called and asked if he could do anything to show that they wanted our business ("even $50 off the price of the car"). He eagerly assured me he would call me back in 5 minutes with an answer. Two and 1/2 hours later when he called back and said there was nothing he could do. In thirty years of buying cars neither my husband or myself have ever had an interaction with a dealership seemingly so disinterested in selling a car. We have purchased cars from this dealership before and had a good experience, but apparently they no longer need to sell cars or care about customer service, so I recommended looking elsewhere. More

Airbag recall Prompt service, checked over the rest of the car at no cost. Replaced two air filters with my approval, though I was surprised labor was charged for Prompt service, checked over the rest of the car at no cost. Replaced two air filters with my approval, though I was surprised labor was charged for a filter change. Wasn’t mentioned when I approved the cost of the filters. More

Very happy. Great service,thanks. Straightforward, honest and In timely manner. Second time buyer and will come back. I loved the atmosphere and comfort. Competitive pricing and no Straightforward, honest and In timely manner. Second time buyer and will come back. I loved the atmosphere and comfort. Competitive pricing and no unnecessary pressure. More

Russ Darrow visit Russ Darrow Mazda is and always will be my dealership of choice for all my service needs. I have been coming to Russ Darrow for many years and have be Russ Darrow Mazda is and always will be my dealership of choice for all my service needs. I have been coming to Russ Darrow for many years and have been completely satisfied every time I stop in for a routine oil change or major repairs I can't say enough about the service department going above and beyond to ensure my Mazda is running smoothly for years to come. More

Bait and switch tactics. Called to look at vehicle. Got confirmation it was on lot. Drove 3 hours there then they lied and said it was sold. The car was never on the lot. Just Called to look at vehicle. Got confirmation it was on lot. Drove 3 hours there then they lied and said it was sold. The car was never on the lot. Just wanted to sell higher priced car. More

Great service and very friendly! I have always admired the your service department for the way they went out of there way to please me. The I take there was my mothers and she always I have always admired the your service department for the way they went out of there way to please me. The I take there was my mothers and she always had it serviced there .And I understand way. The six cd changer broke and they went on eBay and went through five CD players before they found one that works. I am very happy with all the service I have had there and will continue to have service on the car there .Thank you Geoff Keats More

Friendly and helpful staff I had a great experience at this great dealership. Staff were extremely friendly, very knowledgable about their product, and helpful throughout the en I had a great experience at this great dealership. Staff were extremely friendly, very knowledgable about their product, and helpful throughout the entire purchase process! More

Shady Sales Tactics I would NOT RECOMMEND this place. I saw a listing for a used mazda3 and I called the dealership in the morning to confirm if it was still availabl I would NOT RECOMMEND this place. I saw a listing for a used mazda3 and I called the dealership in the morning to confirm if it was still available because I live an hour+ away. And I specifically mention this over the phone because I wanted to make sure before I made the drive. The dealer confirms that it's still there and asks me what time I'll be there so they can have the car ready, I let them know about 1. I get there and a sales person greets me. I tell him I called ahead and explain that they were expecting me around this time. He takes over and asks me for the car's detail, I tell him, he then responds by telling me they sold it a while ago. And then tries to sell me a different car. So, I tell this sales guy I called, confirmed and drove an 1 1/2 specifically to see this car. Then, another guy (I believe he was the manager) yells at me "Don't talk to my sales guys like that!". And tells me if I am going to be like this, I need to leave. I confront him about this situation and he gives me BS and tells me to leave OR ELSE. He didn't even want to listen, he just wanted me out because I was calling them out on their shady practice. Be mindful before going to this place if you see any of their online posts or such. They will post an attractive priced car and leave it up to lure you to come in even when they don't have it. And if they are willing to use these types of tactics, who knows what else they will be willing to do to sell you a car. Or worse case scenario, being sold a car with issues. More

Great Experience We had a great car buying experience at Russ Darrow. The staff was very friendly and knowledgeable. I would highly recommend them and will go back aga We had a great car buying experience at Russ Darrow. The staff was very friendly and knowledgeable. I would highly recommend them and will go back again. More

Personable, honest, sincere From the moment I met Don I was at ease with the whole process. He is the most sincere and kind salesman I've every dealt with. It was clear the whole From the moment I met Don I was at ease with the whole process. He is the most sincere and kind salesman I've every dealt with. It was clear the whole time that he wanted to help me find what was best for me. I wouldn't use another dealer or salesman. 6 out of 5stars ! More