Russ Darrow Mazda of Greenfield - Service Center

Chauncey at the front desk of service center was so friendly and welcoming! offered me coffee, water, snacks.. Also the video that was sent to me of my inspection was an awesome surprise! didn’t even k friendly and welcoming! offered me coffee, water, snacks.. Also the video that was sent to me of my inspection was an awesome surprise! didn’t even know you guys did that! it’s great having that piece of mind that my car is in good shape! came in just for a simple oil change and was treated very well, i appreciate the great service, thank you! More

They were able to find out the problem with my car and address the issue address the issue More

New breaks are good. That’s what I came in for. Price for this work is excessive. Additional Excessive charges: $25 for tire rotation when the wheels were off already for breaks. This is just wrong. $35 for this work is excessive. Additional Excessive charges: $25 for tire rotation when the wheels were off already for breaks. This is just wrong. $35 for shop supplies 10 percent of the bill - really? If you say this is correct. You need to get a consultant in to investigate what’s going on with prices your paying for supplies, consumption, and theft. Something is wrong with this amount of money you are charging. Then there’s the $914 estimate and bogus pressure for getting urgent repairs - oil leak (Unnecessary) I was told if I didn’t do that my engine would be ruined. I looked at this one my engine when I was home and the bottom of the cover has some oil on it that has been there for a long time. No dripping oil. Additionally there never has been any oil spots on my garage floor. Mazda builds a quality engine- Telling me that this will destroy my engine- really? This is my wife’s car, later she told me the steering wheel and door handle was greasy dirty. Please wipe your hands, or grease off the car. More

I scheduled service for my 2018 Mazda3 at Russ Darrow Mazda and they were able to accommodate me the same day. I trust them for all my needs. Mazda and they were able to accommodate me the same day. I trust them for all my needs. More

Courteous, helpful, and knowledgeable staff. The video inspection was excellent. Ruby Wright was welcoming and professional. Her recommendations were reasonable and clear. Everyone I encountered was fri inspection was excellent. Ruby Wright was welcoming and professional. Her recommendations were reasonable and clear. Everyone I encountered was friendly and professional. I was given a loaner vehicle and the process was quick. The loaner car was clean and ran perfectly. More

I paid for a tire rotation that wasn't done. Was told it wasn't needed and charge was because of brake inspection and work. wasn't needed and charge was because of brake inspection and work. More

Ruby went above and beyond to help me with a malfunction with my car that would of costed $1200 despite only having 30k miles. She made sure to focus on a loyal customer and worked hard to dispute and resol with my car that would of costed $1200 despite only having 30k miles. She made sure to focus on a loyal customer and worked hard to dispute and resolve the problem with a fair outcome. Her dedication to her job should be commended and her boss as well for being understanding and authorizing the claim. Chauncey was also very pleasant and helpful and has a great demeanor with customers. More

My experience was Great. This was my first oil change at this dealership after purchasing my vehicle. They were quick and efficient and even sent a video of the work being done. I'm very impressed. Thanks! this dealership after purchasing my vehicle. They were quick and efficient and even sent a video of the work being done. I'm very impressed. Thanks! More

I've been servicing my Mazda's here since 2007 and have always had good service and straight up answers from the service dept. personnel. I tried an independent service center awhile back that cost me plen always had good service and straight up answers from the service dept. personnel. I tried an independent service center awhile back that cost me plenty but didn't fix the problem, after three days of trying. I went back to this dealership to get the repair that needed to be done. They diagnosed it within ten minutes and the repair cost was less than I had already paid at another service center that could not fix the issue. More

I had a nail in my tire they were able to work me in and get me back on the road in a timely manner get me back on the road in a timely manner More