Russ Darrow Mazda of Greenfield - Service Center

Love the video of the car being serviced. First time I have ever been offered or seen a video of what is being done to the car have ever been offered or seen a video of what is being done to the car More

I would not purchase a car from this dealership just based on principle. I have a 2016 Mazda CX-5 Grand Touring. The console latch broke, which is a common issue with Mazda’s due to some sort of defect. based on principle. I have a 2016 Mazda CX-5 Grand Touring. The console latch broke, which is a common issue with Mazda’s due to some sort of defect. I did research in having it repaired and noted that many said Mazda replaced it for free due to it being a defect with the latch, and some said they were charged a nominal fee due to the low price of a new latch and the ease at which to replace it. Russ Darrow charged me $72.00 to gave it replaced! That is not good customer service! I am actually in the market for a new car right now, but due to this price gouging, I will not even consider buying from Russ Darrow, and it really turned me off to Mazda’s in general. Also, I had a $300.00 car detail the day prior to this service, my car looked show room new. The tech at Mazda decided to put my car through their car wash on a 14 degree day. My car was covered with ice by the time I came out to it, it left marks all the car and windows, my gas cover was frozen, I had a very difficult time getting it off and took a very long time to get it back on, and that’s all the cashier did was chuckle and said, “oh, I told him not to wash it, I bound tell you just had it cleaned”. Then had the nerve to still charge me $72.00 for the latch! That is the last time they will ever see me! More

Very professional. Good follow up. Great service. That’s all about I want to say at this time. I’m just filling in the number word so I can get this survey over with. all about I want to say at this time. I’m just filling in the number word so I can get this survey over with. More

Had oll change called me to confirm appointment got there 10 minutes early took me right in washed car changed oil great service nice people 10 minutes early took me right in washed car changed oil great service nice people More

I was in and out in no time. Had a lube done and auto was washed. Anyone I dealt with was very professional. Bldg. was just remodeled and looks great. washed. Anyone I dealt with was very professional. Bldg. was just remodeled and looks great. More

Fast & courteous service .The appointment I made accommodated my schedule, and the work I needed done was completed to satisfaction. I give 5 star service ***** accommodated my schedule, and the work I needed done was completed to satisfaction. I give 5 star service ***** More

Fast and affordable service. Everyone was very pleasant and friendly. I should note that that the dealership was not very busy due to the COVID-19 pandemic. and friendly. I should note that that the dealership was not very busy due to the COVID-19 pandemic. More

Repeat customer I've been using this dealership for my Mazda service needs for 13 years. I've never been disappointed with any of the staff or service. They are all g I've been using this dealership for my Mazda service needs for 13 years. I've never been disappointed with any of the staff or service. They are all great to work with, friendly, helpful and straight forward. I have recommended this dealership to numerous friends who were not even considering purchasing a Mazda beforehand. They have now purchased a combined total of over new 14 vehicles. Several of them including myself are now on number two or three new Mazdas purchased. I purchased one new vehicle from the Metro Mazda dealer and would never go back there for anything. It was a regretful experience. Russ Darrow Mazda of Greenfield is superior in every way. More

Service personnel are excellent!Polite, professional, Service personnel are excellent! Polite, professional, and kind! Directed me to new wait location during construction. Service was done quicke Service personnel are excellent! Polite, professional, and kind! Directed me to new wait location during construction. Service was done quicker than expected. Appreciated the attention to detail! More

Last minute visit to check out mystery sounds Mystery vehicle sounds had me crawling home at 30 mph with my hazard lights on. Luckily I was able to bring my vehicle in the next morning. Ruby and h Mystery vehicle sounds had me crawling home at 30 mph with my hazard lights on. Luckily I was able to bring my vehicle in the next morning. Ruby and her cohorts test drove and checked out my vehicle thoroughly before making a diagnosis of a probable rock that had worked itself into and out of my tire treads. What a relief! Thanks for the prompt and helpful service and for easing my mind. More