Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

I love Russ Darrow, it's clean, fast and reliable. I would recommend this dealer to all my family & Associates. I will always come back would recommend this dealer to all my family & Associates. I will always come back More

Purchased a Jeep from you guys about a year ago. Called ahead a few days ago to ask if I could make an appointment to bring my car in for service as I will be driving over a thousand miles to Colorado in a ahead a few days ago to ask if I could make an appointment to bring my car in for service as I will be driving over a thousand miles to Colorado in a couple of days. Was told specifically that you do not take appointments. Today, I called again to make sure I could bring my car in and that they would have availability. This time, I was told that I need an appointment, and then the lady I was speaking to then clarified that I don’t need an appointment and that service center was open until 6. I got there at around 3:30pm, asking for an oil change and for someone to check out the error message on my car that states, “ Service passive entry vehicle will not shut off or restart” along with a key symbol warning light appearing. Jeff Best was the service advisor who greeted me and told me he would check it out or have someone else check it out. Great. I went and waited and when I was told it was finished, I paid for the service and went out to my car only to see the same error message and warning light show up. I came back in and asked about it. Was told Jeff had already left for the day and that I would need to make an appointment for someone to check it out despite being told that that would be done today and that I didn’t need an appointment. I’m not sure the name of the guy I spoke to, but clearly he had zero desire to help me at this point, so I went and asked someone I thought to be a service technician. She told me I could try to get a new battery put in my remote. I went inside to do that. Went back out to my car to check to see if that was the issue, and the warning light continued to show up so I went back inside and told them. Was essentially told that’s too bad, you still need to pay for the battery even though that wasn’t the issue and clearly no one had any desire to actually help me figure out what the issue was. The laziness and lack of accountability along with the way I was spoken to when I just wanted someone to do what I was told would be done was incredibly disappointing given the fact that I purchased a Jeep from you guys just a year ago. Regardless of whether or not I was supposed to make an appointment for an error message to be checked out as there appears to be some confusion amongst your staff of what your policy actually is, I was told something was going to be checked out and there was zero follow up or accountability, and furthermore I was made to feel like simple follow through was a ridiculous thing to ask for. I was told I would just have to call back tomorrow to make an appointment even though I double checked beforehand to make sure I didn’t need one because today is the only day I am free before leaving. What a horrible experience. I will not be giving you guys any of my money in the future. More

I always go to Russ Darrow Chrysler in the Metro Auto Mall in Milwaukee. The service Dept is great!! You should update your service writers names. , I had to fill in my service writers name!! Mall in Milwaukee. The service Dept is great!! You should update your service writers names. , I had to fill in my service writers name!! More

Altho Chris in the service center was great feeling alot ripped off when they charge you 82 bucks just to change the battery in the key fab. After all I just got the vehicle in June of last year. Pretty r ripped off when they charge you 82 bucks just to change the battery in the key fab. After all I just got the vehicle in June of last year. Pretty ridiculous. More

He did an awesome job.Kept me updated as my service progressed.Also helped me get my truck’s vehicle emissions testing done.Very happy with my visit progressed.Also helped me get my truck’s vehicle emissions testing done.Very happy with my visit More

Repair prices not competitive. Waiting area had no water and some service staff were rude. Previously bought 3 vehicles from this dealer...but will NOT be back!!! and some service staff were rude. Previously bought 3 vehicles from this dealer...but will NOT be back!!! More

Got my brakes done all of them and my car is still grinding. Haven’t heard from them where I reached out to them yesterday grinding. Haven’t heard from them where I reached out to them yesterday More

Absolutely and as always an amazing place to get service! Convenient and simple. Comfy lounge with no pressure test drives and conversation while you wait! Convenient and simple. Comfy lounge with no pressure test drives and conversation while you wait! More

Very well done! Service department was ver nice and took the time to please my every need without hesitation! Thanks for being there for my vehicle and I the time to please my every need without hesitation! Thanks for being there for my vehicle and I More