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Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center
Milwaukee, WI
290 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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290 Reviews of Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center
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October 17, 2019
Fast oil change I brought my car in for an oil change and used the express lane. It was a Saturday late afternoon and I wasn’t sure if it would be a quick trip. My wa I brought my car in for an oil change and used the express lane. It was a Saturday late afternoon and I wasn’t sure if it would be a quick trip. My wait was 15-20 which made my day. The only issues were that I didn’t find the usual decal most places put in your car telling you when the next oil change is. I was quoted one price but the end result was different with no explanation. I told Lee that I never had a light come on warning me I needed an oil change like some vehicles have only had a light that said low oil pressure. It would have been nice to be shown where I can find that on my vehicle. But other then that he was pleasant to work with. More
by Mari
Employees Worked With
Lee Brosnaha
October 17, 2019
Oil change and tire rotation Got there at 8:00 and was gone by 9:00. Great service and working with Lee is always great. They even washed the car in that time span. They also have Got there at 8:00 and was gone by 9:00. Great service and working with Lee is always great. They even washed the car in that time span. They also have the latest technology now that they have moved into their new location. More
by Jim
Employees Worked With
Lee Brosnaha
October 16, 2019
very convenient place and very good customers service and I waited only alittle while.I love this place people are very friendly good service place place and very good customers service and I waited only alittle while.I love this place people are very friendly good service place More
by Mang Suan
October 16, 2019
Awesome service visit I bought a 2019 Dodge Grand Caravan (at a different dealer) about a month ago, and it started sounding loud so I took it to Russ Darrow and asked them I bought a 2019 Dodge Grand Caravan (at a different dealer) about a month ago, and it started sounding loud so I took it to Russ Darrow and asked them to check the exhaust system. They called me promptly to tell me that the exhaust was fine but they heard noises in the engine so they were going to replace some of those parts. They informed me that everything was still under warranty so there would be no charge. They eventually called back to say they would need to keep the van overnight, and I was fine with that, but then they called around 5:00 and said it was done. They said they had about half the engine pulled out to do these repairs. Really nice and friendly folks. I also appreciated that they didn't try to talk down to me or sell me unnecessary services (I'm female) like some places have done. I will definitely return there if I need any additional warranty service done. More
by Happy
Employees Worked With
A gentleman named Dan in the service department talked to me on the phone.
October 08, 2019
Arrived on time and greeted promptly. Enjoyed coffee in waiting area. Safety recall work was analyzed and repairs were finished quickly. Great communication and an overall pleasant experience! waiting area. Safety recall work was analyzed and repairs were finished quickly. Great communication and an overall pleasant experience! More
by Jeff
Employees Worked With
I thought his name was Dan in the service area. Five star rating!!
October 04, 2019
This place looks very nice and everyone was also nice and helpful. The equipment they have there is amazing! It knew my tire thread life as I drove in there! helpful. The equipment they have there is amazing! It knew my tire thread life as I drove in there! More
by Damien
Employees Worked With
Other Employees :
Romaro Green, Jeffrey M Best, Robert Martin, Lee Brosnaha, Gerome Durham, Paul Brantner
October 02, 2019
Jeff in service is always professional and very helpful in getting what my vehicle needs done. I had a problem connecting phone to radio and he took his time to figure out what could be the problem. in getting what my vehicle needs done. I had a problem connecting phone to radio and he took his time to figure out what could be the problem. More
by Torres
Employees Worked With
Jeffrey M Best
September 30, 2019
Honored coupon, fast and easy John treated my wife well on a routine oil change- fast and easy service. He also went out of his way- we brought the wrong coupon, but he ensured the John treated my wife well on a routine oil change- fast and easy service. He also went out of his way- we brought the wrong coupon, but he ensured the correct service was performed for our vehicle, then he was incredibly friendly in finding us an applicable coupon to save us money. More
by Bw33
Employees Worked With
September 27, 2019
Oil change Very friendly and smooth.love the new waiting area. Car washed after service. Service department very clean. Location of dealership to my home is a pl Very friendly and smooth.love the new waiting area. Car washed after service. Service department very clean. Location of dealership to my home is a plus. More
by Marine
Employees Worked With
Jeffrey M Best, Felicia Cross
