Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

Service department Was bringing my vehicle in for a recall an issue with the radio Mr. Lee with the service advisor there had me a rental and was very courteous even cal Was bringing my vehicle in for a recall an issue with the radio Mr. Lee with the service advisor there had me a rental and was very courteous even called and let me know when my vehicle was ready to go and told me that whenever I was ready for my old change the route order the other parts for the other recalled I had just appeared highly recommend the dealership and their service department are very very friendly More

Customer Friendly Haven't visited in a long time. The customer service was excellent. I would highly recommend. Great Experience! I will visit again and tell more frie Haven't visited in a long time. The customer service was excellent. I would highly recommend. Great Experience! I will visit again and tell more friends and family. More

Quick Service I went in for an oil change and tire rotation. The waiting room at the new location is a huge improvement! The staff were friendly and my car was read I went in for an oil change and tire rotation. The waiting room at the new location is a huge improvement! The staff were friendly and my car was ready to go quickly. More

Service team is awesome! Rockstar service team. I had a busy schedule so dropped my car off a good 30 minutes early, no questions asked and they got the work done extremely fa Rockstar service team. I had a busy schedule so dropped my car off a good 30 minutes early, no questions asked and they got the work done extremely fast! Peace of mind as well knowing they don't upcharge and are down to earth!! Thank you guys I will be back for all my service needs and ideally when I make my next purchase!!! More

It was a quick/professional experience My service rep was Jeff who was absolutely amazing, very helpful, kind, professional a delight . look forward scheduling future appointments with t My service rep was Jeff who was absolutely amazing, very helpful, kind, professional a delight . look forward scheduling future appointments with the assistance of Jeff More

Service issues. Dealer is fantastic frustrated with Chrysler as a whole as my vehicle has been down for 2 weeks now. Great service though at the dealership itself Dealer is fantastic frustrated with Chrysler as a whole as my vehicle has been down for 2 weeks now. Great service though at the dealership itself More

Marginal Service appointment was smooth. Service arrival was smooth. The service work was marginal. I came in for recall work. I picked up my vehicle only to r Service appointment was smooth. Service arrival was smooth. The service work was marginal. I came in for recall work. I picked up my vehicle only to return two days later for the same issue except now I had a warning light on. This issued got resolved but tools were left in my vehicle after service was completed. Recommended Solution: Slow down and cross check your work. Someone needs to be the quality control person to ensure vehicle being returned have been properly serviced. Trust is hard to come by these days. First impressions are valuable for a business. More

Good work, so so customer service. I made an appointment over the phone to get some repairs made that my tire guy recommended. Since my last visit, the moved the dealership and no one I made an appointment over the phone to get some repairs made that my tire guy recommended. Since my last visit, the moved the dealership and no one on the call mentioned that it was a different location. Thank goodness the guy giving me a ride to work called and gave me a heads while I was driving to the dealership at 6:45AM. Was told the part would be in early the next morning and I would have the Jeep back at noon the next day. At 12:30 I called them and was told someone would call me back. I waited 90 minutes, and then got a ride to the dealership. Was told the part was in late and it would be ready by 4pm and I had football tickets in Green Bay that night at 7 and needed to pick someone up on the way. They had to Uber to the dealer so we could make it out on time. A little attention to customer service could have made my experience so much better, it was a hectic process that would’ve been eased by a simple call and and simple heads up that they had moved. More