Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

It was a quick/professional experience My service rep was Jeff who was absolutely amazing, very helpful, kind, professional a delight . look forward scheduling future appointments with t My service rep was Jeff who was absolutely amazing, very helpful, kind, professional a delight . look forward scheduling future appointments with the assistance of Jeff More

Service issues. Dealer is fantastic frustrated with Chrysler as a whole as my vehicle has been down for 2 weeks now. Great service though at the dealership itself Dealer is fantastic frustrated with Chrysler as a whole as my vehicle has been down for 2 weeks now. Great service though at the dealership itself More

Marginal Service appointment was smooth. Service arrival was smooth. The service work was marginal. I came in for recall work. I picked up my vehicle only to r Service appointment was smooth. Service arrival was smooth. The service work was marginal. I came in for recall work. I picked up my vehicle only to return two days later for the same issue except now I had a warning light on. This issued got resolved but tools were left in my vehicle after service was completed. Recommended Solution: Slow down and cross check your work. Someone needs to be the quality control person to ensure vehicle being returned have been properly serviced. Trust is hard to come by these days. First impressions are valuable for a business. More

Good work, so so customer service. I made an appointment over the phone to get some repairs made that my tire guy recommended. Since my last visit, the moved the dealership and no one I made an appointment over the phone to get some repairs made that my tire guy recommended. Since my last visit, the moved the dealership and no one on the call mentioned that it was a different location. Thank goodness the guy giving me a ride to work called and gave me a heads while I was driving to the dealership at 6:45AM. Was told the part would be in early the next morning and I would have the Jeep back at noon the next day. At 12:30 I called them and was told someone would call me back. I waited 90 minutes, and then got a ride to the dealership. Was told the part was in late and it would be ready by 4pm and I had football tickets in Green Bay that night at 7 and needed to pick someone up on the way. They had to Uber to the dealer so we could make it out on time. A little attention to customer service could have made my experience so much better, it was a hectic process that would’ve been eased by a simple call and and simple heads up that they had moved. More

Timing is everything Overall, I had a good wait . I believe that they could work the in and out timing . The waiting time could be less . Thank you Overall, I had a good wait . I believe that they could work the in and out timing . The waiting time could be less . Thank you More

Oil change tire help Great service and help from Jeff - very professional and knowledgeable about what was needed... he went above and beyond to ensure I was happy with th Great service and help from Jeff - very professional and knowledgeable about what was needed... he went above and beyond to ensure I was happy with the service and made sure nothing else needed addressing More

Awesome service I called and changed my appointment time at the last minute. I was able to reshedule for same day service. I was greeted with awesome customer servic I called and changed my appointment time at the last minute. I was able to reshedule for same day service. I was greeted with awesome customer service. More

Outstanding Everyone is always very friendly and welcoming. They explain everything and make sure you understand. They exemplify what great customer care and serv Everyone is always very friendly and welcoming. They explain everything and make sure you understand. They exemplify what great customer care and service should always be like More