Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

Not satisfied!! Brought my car in. My appointment was at 8am in for service, so I brought it 5 minutes early. I wasn't greeted properly. Checked in with service perso Brought my car in. My appointment was at 8am in for service, so I brought it 5 minutes early. I wasn't greeted properly. Checked in with service person don't know his name because once again not greeted. I had to ask for help. I guess being AFRICAN AMERICAN you are treated different; all other customers(white) serviced the way a CUSTOMER is suppose to be treated. Waited 3hours with not 1 update or inform me on the wait. It's sad that this company only see $$ signs and only make sure CAUCASIAN customers are treated fairly. I give 2 stars for customer service because the black employees were helpful. Will never recommend or purchase a vehicle here again. More

Poor Service Advisor My low mileage car had to be towed to the dealership after leaving me stranded Tuesday night. Since it was towed in and the key didn’t have a tag the My low mileage car had to be towed to the dealership after leaving me stranded Tuesday night. Since it was towed in and the key didn’t have a tag they had trouble finding my car. It took all morning to complete the service order even though I told him it was likely a bad alternator. Told it wouldn’t be repaired that day but probably the next. The next morning it was confirmed it was indeed the alternator but then told it might not be until Saturday to get fixed. They were backed up and needed to order the part. This is a very easily obtainable part. I was later told by management that the schedule was wide open. After complaining it was fixed by 11:15 am. More

Service is horrible The customer service in the service department is horrible.....always has been. They don’t even know what they are talking about and have you waiting The customer service in the service department is horrible.....always has been. They don’t even know what they are talking about and have you waiting forever before anyone even comes to help you or tells you that someone will be with you. Would not use this dealership if the other Chrysler dealership was so far. I got an oil change and declined the tire rotation with brake inspection. But on the inspection sheet the brakes were checked “green,” so I’m wondering how they were even checked thouroughly without taking the tires off? Also, the engine filter was checked “yellow” but I just had that replaced three weeks ago. Starting to think some of these things aren’t even being checked like they should be and the dealership is just trying to make money or not doing their job at all. Don’t know the names of the service guys who were there when I came in this evening. I’ve only had one, maybe two good experiences when I have come in for service. Where the employees explained everything to me and actually sounded like they knew what they were talking about. More

Excellent job under busy conditions The service desk was loaded with people. I guess some people called in sick that day. They were still friendly helpful and managed to get done in a re The service desk was loaded with people. I guess some people called in sick that day. They were still friendly helpful and managed to get done in a reasonable amount of time. More

Jeep Repair My Jeep died when I was in MKE. Towed to dealer and repaired . Needed starter, battery and som wires. Fixed on time and right the first time. Courteo My Jeep died when I was in MKE. Towed to dealer and repaired . Needed starter, battery and som wires. Fixed on time and right the first time. Courteous and helpful service consultant Jeff. Overall good experience! More

It was amazing Upon arrival without an appointment I dropped my car off to service rep Clemon & he took care of everything. Very great repair job. Overall a great ex Upon arrival without an appointment I dropped my car off to service rep Clemon & he took care of everything. Very great repair job. Overall a great experience. More

Emissions testing My experience at Russ Darrow was a great experience because Jeff best made it one he is a very friendly fair guy to work with makes you feel comforta My experience at Russ Darrow was a great experience because Jeff best made it one he is a very friendly fair guy to work with makes you feel comfortable working with him and doesn't make you feel as if you being beat More

Oil change Andrew strothers was awesome need more like him around he explained everything he was just awesome thanks Andrew i will let others know how awesome yo Andrew strothers was awesome need more like him around he explained everything he was just awesome thanks Andrew i will let others know how awesome your service and kindness was andrew More

Friendly service Great working with the service advisor Jeff. He was very thorough with my car and friendly. Would definitely recommend him to anyone needed service on Great working with the service advisor Jeff. He was very thorough with my car and friendly. Would definitely recommend him to anyone needed service on their vehicle. More

Horrible, business practices My whole experience with the service department was exhausting and unbelievable from the start, and reaching out to management and owners was even wor My whole experience with the service department was exhausting and unbelievable from the start, and reaching out to management and owners was even worst. I wouldn't take a crippled abandoned dog to this location for help. My vehicle was in worst shape after the performed their services on it. Three trips later and still having the same issue. My vehicle needed additional repairs because it was obviously damaged during a so called test drive. I reached out to Adam, service Manager...he was aggressive and insulting. I reached out to Chad, saled Manager...Nowhere to be found. I reached out to Karry Games, Sales Mng. Rep. All I gained was a load of unanswered Voic Mails. I reached out to Russell Malcolm Darrow, Carol his assistant said" He gone until next week and I can do anything about it, that's not my area". I spoke with Sally after she avoided returning Mt call Carol tracked her down. Sally said Chad emailed back saying Adam told him I told the inexperienced srevice guy I had previously taken my car for repair at another shop...STOP!! This place is unappreciative of it's customer... y'all done got a little too big to care about your customers. I'm done, will go elsewhere, but still y'all need to fix my car, y'all damaged it!! More