Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

It was amazing Upon arrival without an appointment I dropped my car off to service rep Clemon & he took care of everything. Very great repair job. Overall a great ex Upon arrival without an appointment I dropped my car off to service rep Clemon & he took care of everything. Very great repair job. Overall a great experience. More

Emissions testing My experience at Russ Darrow was a great experience because Jeff best made it one he is a very friendly fair guy to work with makes you feel comforta My experience at Russ Darrow was a great experience because Jeff best made it one he is a very friendly fair guy to work with makes you feel comfortable working with him and doesn't make you feel as if you being beat More

Oil change Andrew strothers was awesome need more like him around he explained everything he was just awesome thanks Andrew i will let others know how awesome yo Andrew strothers was awesome need more like him around he explained everything he was just awesome thanks Andrew i will let others know how awesome your service and kindness was andrew More

Friendly service Great working with the service advisor Jeff. He was very thorough with my car and friendly. Would definitely recommend him to anyone needed service on Great working with the service advisor Jeff. He was very thorough with my car and friendly. Would definitely recommend him to anyone needed service on their vehicle. More

Horrible, business practices My whole experience with the service department was exhausting and unbelievable from the start, and reaching out to management and owners was even wor My whole experience with the service department was exhausting and unbelievable from the start, and reaching out to management and owners was even worst. I wouldn't take a crippled abandoned dog to this location for help. My vehicle was in worst shape after the performed their services on it. Three trips later and still having the same issue. My vehicle needed additional repairs because it was obviously damaged during a so called test drive. I reached out to Adam, service Manager...he was aggressive and insulting. I reached out to Chad, saled Manager...Nowhere to be found. I reached out to Karry Games, Sales Mng. Rep. All I gained was a load of unanswered Voic Mails. I reached out to Russell Malcolm Darrow, Carol his assistant said" He gone until next week and I can do anything about it, that's not my area". I spoke with Sally after she avoided returning Mt call Carol tracked her down. Sally said Chad emailed back saying Adam told him I told the inexperienced srevice guy I had previously taken my car for repair at another shop...STOP!! This place is unappreciative of it's customer... y'all done got a little too big to care about your customers. I'm done, will go elsewhere, but still y'all need to fix my car, y'all damaged it!! More

Missing customers are not well informed to make choice decis I was told one, then misdirected, then quoted an amount that had fees I was not aware of. Advised they no longer had the items in stock. I would need I was told one, then misdirected, then quoted an amount that had fees I was not aware of. Advised they no longer had the items in stock. I would need to wait an additional few days for the item's. Very unsatisfied. More

Terrible customer service, Had a 10:30 appt I called at 1:00 and they hadn't even looked at the vehicle - I had to pick it up and reschedule at a future date - unacceptable & ve Had a 10:30 appt I called at 1:00 and they hadn't even looked at the vehicle - I had to pick it up and reschedule at a future date - unacceptable & very disappointing representation of what I had learned to expect from Darrow More

Quick work done on a aturday I had a problem with my signal light and it was replaced in 30 mins. The service rep was top notch and very accommodating. Great work I had a problem with my signal light and it was replaced in 30 mins. The service rep was top notch and very accommodating. Great work More

Thank You!! Thank You For Adequate And Excellent Service!!!! I Will Be Returning Again For Good Service And Quailty Products! Overall, I Say Thank You.. Travis P Thank You For Adequate And Excellent Service!!!! I Will Be Returning Again For Good Service And Quailty Products! Overall, I Say Thank You.. Travis Page More

Poor Customer Service This dealership had my car for 2 days no one called. I had to call them to see what was going on with my car. After the work was agreed on, I waited This dealership had my car for 2 days no one called. I had to call them to see what was going on with my car. After the work was agreed on, I waited all day for the call letting me know my car was ready. No one called. When I called I was told by the cashier my car was ready, everyone in the service department was gone for the day (6pm on a friday). Was unable to discuss what was done. I will NEVER, EVER return to this place!! Not to mention the first service advisor wad so rude I had to ask to speak to the manager and was assigned a different one. More