Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

Great customer service from Drew! Drew in service was fantastic -very knowledgeable, polite, professional, and helpful in each of our interactions. He made my first experience with Ru Drew in service was fantastic -very knowledgeable, polite, professional, and helpful in each of our interactions. He made my first experience with Russ Darrow a very pleasant one. He's a definitely a keeper! On a separate note, I did find the idea of paying separate diagnostic fees ($115 for each of two potential repair issues) a bit steep. Drew was careful to explain that if I opted to have the work done, the diagnostic fees would be applied to the total maintenance cost, but I just couldn't justify committing to $230 on repairs that might've exceeded what I was willing to invest in an older vehicle that is rapidly approaching trade-in time. It seems that, at $115, a single diagnostic fee might've been a bit more reasonable. More

At first disappointed- then completely satisfied. Upon arriving for an oil change I sat outside in the rain for over 5 minutes waiting for the service rep in front of me to move the vehicle ahead to a Upon arriving for an oil change I sat outside in the rain for over 5 minutes waiting for the service rep in front of me to move the vehicle ahead to allow me in. He was working with a customer on her vehicle. Once he was finished talking with her he left the area and never moved her vehicle forward. Another gentleman saw me waiting and took the initiative to get someone to move it. Once inside Clemon took over He did a fantastic job of getting my Jeep serviced. Going over the details afterwards and handing me my key. Great job by Clemon. Why isn’t he on the list below? You should have more like him More

Oil change I was helped right away and the wait time was less than expected! The staff was very helpful with the process in getting me out! I was helped right away and the wait time was less than expected! The staff was very helpful with the process in getting me out! More

Oil Change I really appreciate them checking my car regarding a recall that I did not know about, them asking about that was very important to me. I really appreciate them checking my car regarding a recall that I did not know about, them asking about that was very important to me. More

Good customer service Customer service was good but the wait time was a little lengthy. I was told that the wait time would be 30 minutes to an hour but it was closer to Customer service was good but the wait time was a little lengthy. I was told that the wait time would be 30 minutes to an hour but it was closer to 1 hr 45 minutes. More

Recall / Oli Change - Rotation John is a great service adviser, great attitude and personable. Makes you feel welcome and that tour vehicle is in good hands. Leon, provided ride John is a great service adviser, great attitude and personable. Makes you feel welcome and that tour vehicle is in good hands. Leon, provided ride service and is a quality guy. Great guy and represents the company well. Enjoys what he does and it shows More

Oil change Every time I visit the atmosphere is friendly and Andrew get my vehicle ready for service plus the wait time is always reasonable. I love this dealers Every time I visit the atmosphere is friendly and Andrew get my vehicle ready for service plus the wait time is always reasonable. I love this dealership and wouldn’t go anywhere else for service or my next vehicle if they can get it. More

Speedy Oil Change Helpful staff and speedy oil change so I could get to work. Looked up my coupons because I forgot them at home! Excellent Service! They took care of Helpful staff and speedy oil change so I could get to work. Looked up my coupons because I forgot them at home! Excellent Service! They took care of everything: even offered to warm my breakfast in the microwave! As a store manager, I appreciate good service! Thank you More

High Mark Up The pricing for parts and services were extremely ridiculous. Difficult to be a loyal customer when the cost is immeasurable. No advice provided for a The pricing for parts and services were extremely ridiculous. Difficult to be a loyal customer when the cost is immeasurable. No advice provided for alternatives to costly repair. More

Amazing! Bobbi was a big help! Made my service quick and easy! Also asked if there was anything else they could do for me and made me aware of issues I should Bobbi was a big help! Made my service quick and easy! Also asked if there was anything else they could do for me and made me aware of issues I should look into! Appreciate the service and cador! More