Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

My service experience was great! The staff was nice and welcoming. They also provided great service. Dan also gave me a call and text when the vehicle was ready. What a friendly env The staff was nice and welcoming. They also provided great service. Dan also gave me a call and text when the vehicle was ready. What a friendly environment! More

Customer service needs a tuneup. Customer arrived after me and was taken before me. Everyone waiting should have been asked who’s next if the service adjusters we’re unsure. The price Customer arrived after me and was taken before me. Everyone waiting should have been asked who’s next if the service adjusters we’re unsure. The price of oil changes has increased quite a bit. May consider another place for oil changes. More

Great service Rob Martin was very accommodating. He spent time correcting a price difference and made sure all discounts were applied. I really appreciate Rob’s d Rob Martin was very accommodating. He spent time correcting a price difference and made sure all discounts were applied. I really appreciate Rob’s dedication. More

Fast and friendly service Dan explained the issues and the work performed, and the service was completed well within the anticipated time. I also appreciate the courtesy car o Dan explained the issues and the work performed, and the service was completed well within the anticipated time. I also appreciate the courtesy car option. Thank you. More

Service Don scheduled my appointment and took control upon my arrival. Had engine oil and filter, tire rotation plus Recall upgrade power train control Mod Don scheduled my appointment and took control upon my arrival. Had engine oil and filter, tire rotation plus Recall upgrade power train control Module within an hour. Excellent! Customer waiting area needs major update or remodel to small too old, not adequate seating or amenities compared to other dealerships (ownership problem) More

Poor Customer Service Service advisor, Jeff nice in person, rude over the phone. I took my car in at 8am. He didn't call until 4:15pm to tell me the fee to diagnose the car Service advisor, Jeff nice in person, rude over the phone. I took my car in at 8am. He didn't call until 4:15pm to tell me the fee to diagnose the car was double the price I was initially quoted. When I objected he told me they could put the car back together and I could come get it. In addition, this dealership put a engine in my car in 2016. (Which is the reason I brought back) The warranty was 3 years/100,000 miles. They still charged to replace the fuel injectors. More

Car repair Great customer service and very professional was dropped off at home and picked up everyone was very friendly and eager to please will use again in th Great customer service and very professional was dropped off at home and picked up everyone was very friendly and eager to please will use again in the future More

Convenient and helpful Russ Darrow Chrysler on 76th is always helpful and responsive. They are organized and try to get you in and out as quickly as possible. Thanks for th Russ Darrow Chrysler on 76th is always helpful and responsive. They are organized and try to get you in and out as quickly as possible. Thanks for the great customer service ! More

Oil Change Andrew had a very nice personality and the work was done sooner than I expected. I will keep coming to Russ Darrow for my oil changes and other car se Andrew had a very nice personality and the work was done sooner than I expected. I will keep coming to Russ Darrow for my oil changes and other car services. More

Communication Stopped in a little late for my service appointment, told the advisor I have set aside one hour. Repair should have been pretty straight forward for a Stopped in a little late for my service appointment, told the advisor I have set aside one hour. Repair should have been pretty straight forward for an interior trim piece. After 1.5 hours no updates on the status. I used the text feature to reach the advisor who finally responded nearly two hours after I arrived. The service advisors need to do a better job with progress communication, especially when you have people waiting. After the fact I find out the took time to get a body shop estimate and wash, neither of which I asked for. More