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Russ Darrow Metro Mazda - Service Center
Milwaukee, WI
310 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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310 Reviews of Russ Darrow Metro Mazda - Service Center
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June 11, 2025
I was Able to schedule the day before. The Service was prompt and thorough. have a nice day The Service was prompt and thorough. have a nice day More
by JWJD6244
Verified Customer
June 11, 2025
Alway's great ! No complaints - customer service is always great. Super easy and quick process No complaints - customer service is always great. Super easy and quick process More
by GRACERAWSON00
June 11, 2025
Went in for a last minute wheel alignment appointment which was more than happy they had an available slot. But upon the service I was sent the usual video (with service updates and explanations). In thi which was more than happy they had an available slot. But upon the service I was sent the usual video (with service updates and explanations). In this video it started off with my car parked and ready to go while stating that my inner tie rod was disconnected and they had connected and tightened everything. It left me clueless as me and a certified mechanic (UTI grad) made sure everything was connected the day prior. I was able to make it to the dealership (30 mins mixed on and off the high way) with no issues on pulling, shaking, popping noises, etc. If the tie rod was truly disconnected they should have shown it on part of the video as they always record problems before and after; from my personal experiences at Mazda dealerships. Now I am not calling them liars but it is something to question. Also I was charged an environmental fee. Normally I understand that fee on an oil change or tires or something being removed and thrown away. But for a wheel alignment?! What exactly did they need to safely dispose of? Latex gloves? Overall the service has been completed and it’s all I went in for. So that’s a positive side…. Now I have to find out why there’s a popping sound from the driver side when I steer left. It was not there before the alignment but I will be taking it to be seen by someone else instead. Thank you for attending my ted talk! More
by AP711
Employees Worked With
June 10, 2025
Reliable and efficient service department. I’ve been using them for over 10 years. Would recommend them! I’ve been using them for over 10 years. Would recommend them! More
by DWJMKE
June 07, 2025
The staff is always friendly and ready to help. They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I nee They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I needed service that was going to take a few weeks to complete. Spectacular service! More
by SARAH.R.EBERT
Employees Worked With
Other Employees :
Gwen Moore
June 07, 2025
The Mazda service center was excellent—clean, friendly, and efficient. Nick was a great service advisor with clear, helpful communication. Highly recommend! and efficient. Nick was a great service advisor with clear, helpful communication. Highly recommend! More
by ashley.curtin
Employees Worked With
June 06, 2025
Overall, the dealership is on par with others. Clear communication both in sales and service could improve. They seem to under quote then add additional costs. They lost a sale because of this. T Clear communication both in sales and service could improve. They seem to under quote then add additional costs. They lost a sale because of this. Them claimed since it was verbal price the sales manager gave it would not honor what I was quoted. The sales person was present and understood the negotiation but would not step up on my behalf. Even in service for a covered oil change, it was indicated I needed a cabin filter, showed me it would be $45 but totaled $62. They said it was a disposal fee. I offered to take the filter and throw it away. The rep said it was a standard fee with every service. Then quote it that way! More
by Paul
Employees Worked With
June 03, 2025
Service was good. No issues. Bruce was nice and up front with me. I would recommend No issues. Bruce was nice and up front with me. I would recommend More
by STEFFENT01850
Employees Worked With
June 02, 2025
Quick and personable service. They didn’t try selling me anything I didn’t eat. They didn’t try selling me anything I didn’t eat. More
by KAUFMANNBRUCE
Employees Worked With
