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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.4
285 Reviews

285 Reviews of Russ Darrow Metro Mazda - Service Center

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May 21, 2025

Generally good, friendly service with comfortable waiting area. People aren’t very good about getting back to you sometimes when they promised to call. More

by floydbretzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
4.0
This rating includes all reviews, with more weight given to recent reviews.
DONTARIO PALMER
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Russ Darrow Metro Mazda responded

Thanks, Floyd, for sharing about your experience with Russ Darrow Metro Mazda. We do apologize for the lack of communication and will be speaking to our team regarding this. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

May 21, 2025

Okay The salesman did an excellent job in helping me find the vehicle that I wanted More

by KNOXJOHN600
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Carrick
May 21, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

May 20, 2025

Kirsten was amazing, she handled my service with complete professionalism and addressed any concerns I had over the servicing of my car. She is a true asset to the Russ Darrow Group. I will add the technic More

by c_weiand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

May 20, 2025

Great customer service was provided, but there are no more comments. For me to add More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

May 19, 2025

The dealership was clean and comfortable and Kirsten was very helpful and explained everything clearly. More

by MICHELEVOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric did the video
May 19, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

May 18, 2025

Bruce was very helpful and explained what was needed and kept me informed of progress. I appreciate the technician’s work and video. More

by JONNI.PENNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

May 16, 2025

The employees were very personable, made eye contact and kept me up to date on status. More

by p.hoffsommer
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

May 10, 2025

I always get great service at Russ Darrow Metro Mazda. Everyone is friendly, knowledgeable, and service is efficient. More

by MALLISON93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

May 09, 2025

The were very accommodating to get my car one day. With great costomer service and keeping me informed More

by Nevelsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

May 05, 2025

Overall service was excellent. The place was clean, and the service was excellent. However, the coffeemaker should be upgraded. Kirsten did a great job, and you didn’t mind my dog More

by scontreras0531
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kirsten Jones
May 05, 2025 -

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

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