Russ Darrow Nissan of Milwaukee - Service Center

I couldn't be happier I bought my new Nissan Altima within the last year and the service department at the Russ Darrow at Metro Auto Mall is sincerely the best group I've h I bought my new Nissan Altima within the last year and the service department at the Russ Darrow at Metro Auto Mall is sincerely the best group I've had the pleasure of working with. Outside of my normal oil changes and maintenance, they were extremely helpful on my last two trips and helped me get two problems (which were my fault) fixed. I couldn't be happier and I'm relieved to know they've got my back! More

tire fraud Brought my vehicle for gas gauge repair which is covered under warranty. Long story short it was recommened I replace my 4 tires on my 2011 nissan rog Brought my vehicle for gas gauge repair which is covered under warranty. Long story short it was recommened I replace my 4 tires on my 2011 nissan rogue so I obliged. 3 months later I get a flat on the driver side rear and took to Firestone for replacement tire 1/2 a mole from where I got the flat for emergency repair.I told them I would like the tire repaired if possible since they are only 3 months old. I stood next to the gentleman as he took the flat tire off the rim as I wanted to be sure it could not be fixed. There was a slash in it at no fault to Russ Darrow and could not be repaired. The issue I have is that the tire had a patch inside the tire that was sold to me as New! My families safety was put in jeopardy assuming I had purchased "new" tires. I was told by Russ Darrow that they only sell new tires and that is about they had to say about issue. So I was left basically that I am a liar when I questioned how a patched "new" tire ended up on my vehicle. I will never take my vehicle there for servicing again let alone purchase a vehicle from them as I have lost trust in this dealership. More