Russ Milne Ford - Service Center

After several really poor experiences with the service department and swore I would never go to them again. Well, I was stuck in a position that required I use their service department for a simple key pr department and swore I would never go to them again. Well, I was stuck in a position that required I use their service department for a simple key programming. I made an appointment and arrived exactly on time. I was told it would take two hours. After four hours of not hearing fro them I called only to be informed that it had yet to go into the shop. I don't think they have the first inclination of customer service and the process of making a appointment. The service manager must know that this dealer's service department gets terrible ratings, yet he seemingly does nothing to improve it. This will be the last time I ever use their service department. More

Made a week out detailed SCHEDULED appointment explaining needs of oil change and SENSOR FAULT to be fixed and noted I will wait in lobby. Once there, "Ford service member" says the "APPOINTMENT" only covers needs of oil change and SENSOR FAULT to be fixed and noted I will wait in lobby. Once there, "Ford service member" says the "APPOINTMENT" only covers "TALKING" to service rep about the sensor BUT not fixing it! What is the point of a week notice scheduled appointment detailed "Sensor Fault" just to "TALK" and NOT FIX. Waste of time, still have sensor fault! I recommend Suburban Ford or Crest Ford, an appointment there gets your issues resolved. This place acts like no one else but themselves have busy lives, forget about the day off from my work, its all about them. More

Took my Ford Edge in for an oil change. The technician who took the car was ok but when I walk into the waiting area everyone else acted as if I was invisible. How do you look someone in th The technician who took the car was ok but when I walk into the waiting area everyone else acted as if I was invisible. How do you look someone in the eye and not speak? The oil change didn’t take long but upon reading the repair papers, it stated that they told me about the low brake pad condition and I said that I would wait. Well they didn’t tell me that and I never said I’d wait. I told them that I would change my own air cabin filter. I only stay 6 miles from this dealership but from now on I’ll travel much farther away to another dealer who appreciates my business. Date of service was 1-18-2024 More

Doug from the service center is great got me in right away and solved a problem another dealership could not and it Sav’s my trip! away and solved a problem another dealership could not and it Sav’s my trip! More

I got a different tech the last time I was there and the service went from great to terrible! After contacting the service manager with a condescending attitude, he gave me half off of the service fee. When service went from great to terrible! After contacting the service manager with a condescending attitude, he gave me half off of the service fee. When the car was brought back to me it had no air, worked when I took it in, told me that it would cost $360 to "diagnose" the problem. I took it down the road and the diagnosis was made, sensor was replaced and no attitude for $175! Just WOW! Trying to get the money back that they gave me a break on obviously!! Beware of the service department and check the price for repair at other places before you get ripped off! More

I had the same issue as many people have with astronomical charges to look at the vehicle for repair and the charges didn't even go towards repair costs. This really set back our family when we astronomical charges to look at the vehicle for repair and the charges didn't even go towards repair costs. This really set back our family when we were experiencing financial hardship but they didn't care one bit. On top of that they charged us more than average for parts and labor. More

Rip off Over charges for repairs 145. 00 just to look at it and not put it towards the repairs. I worked for Fords for 31 years. I’m going to by a Honda next time. I’ll never return 00 just to look at it and not put it towards the repairs. I worked for Fords for 31 years. I’m going to by a Honda next time. I’ll never return More

Terrible service. They tried to rip me off and damaged my car in the process. They tried to rip me off and damaged my car in the process. More

Never take your vehicle to this service department. I paid top dollar for all new brakes and rotors that squeak since the day I brought the car home. Recently, I returned to inquire about the sqeaking an paid top dollar for all new brakes and rotors that squeak since the day I brought the car home. Recently, I returned to inquire about the sqeaking and mountain of brake dust on my rims and they charged me again to tell me that it's my imagination. I had to pay for $150.00 for a rental vehicle for just one day of an attempt of additionally scammed out of new coil springs for $1200.00 for which there is no proof that this is needed. I will never return to this horrid dealership. And I will tell everyone I know! More

Outstanding customer service in the parts department Matt Scott they go beyond the call of duty and in the collision shop Manager Dwayne they do an awesome job highly recommend them excellent service Scott they go beyond the call of duty and in the collision shop Manager Dwayne they do an awesome job highly recommend them excellent service More