Russ Milne Ford - Service Center

Unethical Body Shop I have purchased 2 trucks from this dealership. Always took my truck there for service. So when I got a dent in it, I took it in to the body shop. I have purchased 2 trucks from this dealership. Always took my truck there for service. So when I got a dent in it, I took it in to the body shop. After a week I still didn't have an estimate or an update so I called in. The body shop manager said it was going to be around $5k and he would get back to me. I later got a voice mail saying we would get around to it next week. When I called back I advised the body shop manager that I still yet to receive a written estimate and time to repair was too long. He told me to come pick it up! So I did. When I got there he told me "we don't want business from people like you". Okay. I went in to advise the GM of my issue and treatment. He was just as rude and obnoxious. I said I would take up my grievance on the internet and BBB report. He later called me that evening and threaten that he would take "action against me" if I made any complaints or posting on social media. Okay. I took my truck to a local body shop. The estimate took 10 minutes, Not a week. The cost was $3400, a 32% difference from their padded estimate. My local body shop will have it done within a week. That is before Russ Milne Ford could get around to doing it.....Oh, and they made me pay for a rental call for 6 days while I never got an estimate. Stay away from this dealership's unethical business practices. More

Great People We went in for a recall and thought we would ask about pricing on a New lease or possibly a purchase. Wonderful staff and as long as they stay that wa We went in for a recall and thought we would ask about pricing on a New lease or possibly a purchase. Wonderful staff and as long as they stay that way we will keep coming back. Nobody pushed us into things we didn’t want and the payment isn’t crazy. If Mark stays we will be back More

Service Department Epic Fail! If you value your time and want to be treated fairly, I recommend having your Ford serviced elsewhere. I recently booked an appointment, confirmed par If you value your time and want to be treated fairly, I recommend having your Ford serviced elsewhere. I recently booked an appointment, confirmed parts were available and made arrangements to deliver the truck for service including arranging rides to and from the dealer. The following day after dropping off the truck, I was informed that the parts were "broken" they would need to reorder and I would have to reschedule service. This was a recall issue. We brought the vehicle down from up north for service. Bringing it back is a major undertaking. They did do the front end alignment that we requested, charged $90.00 to perform a "four" wheel alignment on a two wheel drive Ranger, not sure how that is even possible, there is no adjustment for the rear wheels. When I asked the service writer he said they check a bunch of stuff. I will NEVER be be back for service. There is a reason this dealer has a collection of one star ratings, the culture is obviously not customer focused. More

Service Dept We bought a 2010 Explorer used from another dealership and purchased the extended warranty. Roughly 20,000 minutes miles when we bought it. The rear d We bought a 2010 Explorer used from another dealership and purchased the extended warranty. Roughly 20,000 minutes miles when we bought it. The rear differential went once and was replaced. The same symptoms began to happen again at about 90,000 miles. The warranty was good until 100,000 miles. Brought it in to Russ Milne and they told me that the fluid inside the rear differential was "contaminated". They only removed the drain plug and asked for permission to tear the whole thing apart but said it would cost $500 if it were not covered under warranty. This would have been fine but in the same sentance they were telling me that due to the fluid being "contaminated" it would not be covered, no matter what they found inside. They told me that the reason for the contaminated fluid was possibly due to the vehicle being submerged in water. They gave an example of a flood or putting a boat in the lake. I told them that neither had happened and actually nothing had ever been pulled with the truck since we owned it. I asked to speak with the service manager and was told he was not in. I was put in touch with the Asst Service manager (Ray) who was unbelievably rude and unwilling to help. He told me that due to the fluid being "contaminated" that they would not cover the obviously bad rear differential. He said that "it was not his job" to figure out how the fluid was contaminated and that "the driver should know". This vehicle has never even seen a dirt road and is very well taken care of. I told them to get my vehicle ready for pick up and that I would never be coming back to this dealership again. I took the vehicle to Mike Dorian Ford and explained my experience. They found it very odd and said that it was Ford that determines whether a warranty issue is covered not the dealership and after hearing and driving the vehicle they agreed that there was an issue. About 10 days later my vehicle was fixed. The rear differential had to be completely rebuilt and a front wheel bearing was replaced. ALL COVERED UNDER WARRANTY. If the Asst Service manager (Ray) is speaking to others the way he spoke to me I can understand why there are so many negitive reviews about the service at Russ Milne. I would advise anyone who ownes a Ford to not get it serviced there. More

Ripped off from the service department We took our 2006 Expedition to the service department because it was running very rough. A tune up was performed and the the truck ran good for 1 wee We took our 2006 Expedition to the service department because it was running very rough. A tune up was performed and the the truck ran good for 1 week. We brought the truck back with the same symptoms as the first time. This time it was recommended that we replace the solenoids. The truck ran good for about 2 weeks. We brought it back for a 3rd time and this time it was recommended that the engine be rebuilt. Unwilling to do this I had the truck towed to another garage. They found the problem right away. A used solenoid was placed in the engine and had a tear in protective mess. So the solenoid that we just payed over $500 to be replaced had to be replaced again. We have now had the truck running great for the last month. I WOULD NEVER RECOMMEND RUSS MILNE FORD FOR ANYTHING. More

Service Department I called the service department Tuesday 09/29/15 after I went to get my oil changed on my 2015 Ford Fusion SE. The oil Chang company told me that I ha I called the service department Tuesday 09/29/15 after I went to get my oil changed on my 2015 Ford Fusion SE. The oil Chang company told me that I had to take my car asap to the dealership because of a major transmission leak. I called the man I spoke with was very short in his tone and told me that he couldn't get me in until 10/28. That's not the problem. When I told him I had young children and what if I broke down he said very sarcastically " looks like you'll have to call road side assistance". Then I asked about a rental he said " $30.00 a day". I felt as though i was bothering him. When I got off the phone with him I called Bill McDonald Ford in St.Clair. What a relief! They were very sympathetic and felt bad that they couldn't get me in until 10/01. 2 days later. They also gave me a FREE loaner. I understand that places are busier than others. You should always be kind though. Customer Service, when dealing with the public is everything! I didn't get this man's name and I'm not out to get him in trouble. I just believe he needs to learn what customer service is. More