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Russell & Smith Honda
Houston, TX
2,970 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,970 reviews
September 17, 2025
Very professional. They helped me with my disabled car, clearly explained the quote to diagnose the issue and the problem once it was found. They kept me up to date on They helped me with my disabled car, clearly explained the quote to diagnose the issue and the problem once it was found. They kept me up to date on parts delivery dates too. More
by FredK
Employees Worked With
Gerardo Cabral
September 15, 2025
A very terrible experience with Russel and Smith. The floor manager today 09/13/2025 is totally untrained and lacks the ability to talk things out with customers. This manager needs to be sacked to h The floor manager today 09/13/2025 is totally untrained and lacks the ability to talk things out with customers. This manager needs to be sacked to help Russel and Smith grow. He is totally inhumane! More
by Esodaisy
Employees Worked With
Pearson
September 14, 2025
Great costumer service! Maintenance job completed in time. Thomas Nguyen gave me details on what is going to be done including recall fix. Maintenance job completed in time. Thomas Nguyen gave me details on what is going to be done including recall fix. More
by Nelson
Employees Worked With
Thomas Nguyen 5 starts
September 13, 2025
They have always been helpful and accommodating, when I have had issues while in Houston, which gives me confidence and comfort while on the road during my travels. have had issues while in Houston, which gives me confidence and comfort while on the road during my travels. More
by JR
Employees Worked With
Service
September 13, 2025
Service was great Very satisfied with how fast it finished I liked having a good cup of coffee in the morning Jessica was very professional finished I liked having a good cup of coffee in the morning Jessica was very professional More
by azadhuali
Employees Worked With
Jessica Gonzales
September 12, 2025
Joe Fitzgerald and Gerardo were fantastic and took care of my vehicle issue very professionally and in quick time. They are the best. Thank you Joe and Gerardo of my vehicle issue very professionally and in quick time. They are the best. Thank you Joe and Gerardo More
by ammarsheikh
Employees Worked With
Joe Fitzgerald and Gerardo Cabral in service
September 10, 2025
Russell & Smith were, and have been, very professional and courteous during all the service episodes I have had with them. I especially like the 7:00 AM express service for routine work like oil changes and courteous during all the service episodes I have had with them. I especially like the 7:00 AM express service for routine work like oil changes and other fluid replacements. More
by sam_crawford
Employees Worked With
Thomas Nguyễn
