I was looking for a 2019 Elantra Sport. A couple of dealers close to me had it in stock but not the color I wanted, so I made the drive of over an hour to Russell Westbrook of Anaheim because they seemed like they were honest over the phone. Once I got there, things started off great and friendly....test drove the car..friendly chit chat..but how quickly things changed. After the test drive and the friendly conversation.
The shady tactics immediately began. I repeatedly told the salesman over and over that I wanted everything clear and transparent as far as vehicle price and out the door price. What do they do? They play the monthly payment game with me.
" How much do you want your payment to be? "
I already knew this was a shady tactic. But I played along. A man's character is worth more to me than any dollar amount. So I let the salesman do his thing. We do the back and fourth as he goes to his manager. Comes back. Goes to his manager. Comes back. This happens about 5 times. He comes back the 5th time and there is " service agreement " now worked into the pricing. So I asked him what is it ? He told me it was an extended warranty. I told him Hyundai has the best warranty in the Auto industry and I didn't want it. He responds with :
"I can't get your payment to where you want it if you don't get the warranty and help me out. "
( Basically make his commission higher. )
I chuckle to myself inside and let him do his thing. They basically were playing the let's make the customer tired game and they will cave. This dealership is ridiculous. Mind you I have bought many many cars over the years and personally I work in sales myself. So this was fun for me to observe.
We finally get to a payment that works for me and mind you, I still haven't seen what the total price is on the car and anything else that's added on top of the vehicle. At this point we have been at the dealer about 4 hours now. I see the camera in the corner of the ceiling so I know they are watching me from the almighty mirrored managers office. Give me a break.
I actually don't see the final numbers until it's just about closing and I'm in the finance managers office.
In the final contract there was a KARR alarm system I wasn't told about that was over 1300 dollars. A 3M clear sticker that was 595. The " Warranty " at over 1400 dollars. Mind you, all of the additions caused my payment to be 60 dollars more a month than it needed to be. That's worth it to me to see a dealer and a man's true colors.
I told them I didn't want any of it, they told me they couldn't do the deal if they took all of the above items off...I know right?! The shady keeps coming. LOL. They said the alarm was pre installed and they couldn't uninstall it. Wow. Having bought cars before I already knew they could just disable it if they wanted too. But they didn't, instead they assumed I was dumb and wouldn't put up much of a fight. I didn't. Not because I'm dumb, but rather I wanted to see how desperate this dealer was to make a profit, I wanted to see how far this dealer would take things. I walked out of there feeling like if I was anyone else. They wouldn't have known better.
I would have told everyone I knew to come buy their new Hyundai here...unfortunately I won't.
What is the lesson here folks? An honest sale keeps more sales coming. A pipeline and book of business that is consistently lasting. This dealer won't have that. Not with my salesman anyways.
This is the exact reason I left sales. I wonder how the salesman would feel if his or her child walked into buy a car and this happened to them?
All of you are probably asking....
" You did end up buying the car. So what's up with this review ? "
Well simple answer is, consider myself collateral damage. I experienced it, so now being informed. You know what to expect when you walk into this place. Call it, community service if you will.