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Russell Westbrook Hyundai of Anaheim

4.6

1,090 Lifetime Reviews

1271 S Auto Center Dr, Anaheim, California 92806 Directions
Sales: (714) 956-1820

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1,090 Reviews of Russell Westbrook Hyundai of Anaheim

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August 03, 2019

"Bait and Switch: Predator and Prey. 6 Hour Ordeal. "

- ConcernedColleague

I was looking for a 2019 Elantra Sport. A couple of dealers close to me had it in stock but not the color I wanted, so I made the drive of over an hour to Russell Westbrook of Anaheim because they seemed like they were honest over the phone. Once I got there, things started off great and friendly....test drove the car..friendly chit chat..but how quickly things changed. After the test drive and the friendly conversation. The shady tactics immediately began. I repeatedly told the salesman over and over that I wanted everything clear and transparent as far as vehicle price and out the door price. What do they do? They play the monthly payment game with me. " How much do you want your payment to be? " I already knew this was a shady tactic. But I played along. A man's character is worth more to me than any dollar amount. So I let the salesman do his thing. We do the back and fourth as he goes to his manager. Comes back. Goes to his manager. Comes back. This happens about 5 times. He comes back the 5th time and there is " service agreement " now worked into the pricing. So I asked him what is it ? He told me it was an extended warranty. I told him Hyundai has the best warranty in the Auto industry and I didn't want it. He responds with : "I can't get your payment to where you want it if you don't get the warranty and help me out. " ( Basically make his commission higher. ) I chuckle to myself inside and let him do his thing. They basically were playing the let's make the customer tired game and they will cave. This dealership is ridiculous. Mind you I have bought many many cars over the years and personally I work in sales myself. So this was fun for me to observe. We finally get to a payment that works for me and mind you, I still haven't seen what the total price is on the car and anything else that's added on top of the vehicle. At this point we have been at the dealer about 4 hours now. I see the camera in the corner of the ceiling so I know they are watching me from the almighty mirrored managers office. Give me a break. I actually don't see the final numbers until it's just about closing and I'm in the finance managers office. In the final contract there was a KARR alarm system I wasn't told about that was over 1300 dollars. A 3M clear sticker that was 595. The " Warranty " at over 1400 dollars. Mind you, all of the additions caused my payment to be 60 dollars more a month than it needed to be. That's worth it to me to see a dealer and a man's true colors. I told them I didn't want any of it, they told me they couldn't do the deal if they took all of the above items off...I know right?! The shady keeps coming. LOL. They said the alarm was pre installed and they couldn't uninstall it. Wow. Having bought cars before I already knew they could just disable it if they wanted too. But they didn't, instead they assumed I was dumb and wouldn't put up much of a fight. I didn't. Not because I'm dumb, but rather I wanted to see how desperate this dealer was to make a profit, I wanted to see how far this dealer would take things. I walked out of there feeling like if I was anyone else. They wouldn't have known better. I would have told everyone I knew to come buy their new Hyundai here...unfortunately I won't. What is the lesson here folks? An honest sale keeps more sales coming. A pipeline and book of business that is consistently lasting. This dealer won't have that. Not with my salesman anyways. This is the exact reason I left sales. I wonder how the salesman would feel if his or her child walked into buy a car and this happened to them? All of you are probably asking.... " You did end up buying the car. So what's up with this review ? " Well simple answer is, consider myself collateral damage. I experienced it, so now being informed. You know what to expect when you walk into this place. Call it, community service if you will.

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No
Employees Worked With
TJ and Zahara
July 17, 2019

"Why can't they just be up front about the cost?"

- Nemy

I absolutely agree with the previous post. After getting a quote from another dealership yesterday and two trips there, the other dealership added on $4k to my final price. I contacted Anaheim and told them exactly what happened and specified I just wanted up front pricing, total out the door. I wasted an entire day going back and forth only to have them add on almost $6k more than what we started with. Apparently this is standard practice for Hyundai???

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Recommend Dealer
No
Employees Worked With
Angela Smirz
July 08, 2019

"Total and utter frauds. An embarrassment to all dealerships."

- auser2019

Fraudsters. They agree on a price then get you to come in and raise the price. Its illegal and they should be shut down. An embarrassment to Hyundai. As listed on other reviews, they add useless things to the car without telling you, to raise the price, even if you ask them for all the details about how they go to the total before you go in.

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Recommend Dealer
No
Employees Worked With
Juan Gutierrez, Zahraa Saleh
July 07, 2019

"Great deals, excellent service."

- Shergy

I love my new Kona. I had never been to a Hyundai dealership before. They were so patient, informative and helped me find the right car for me.

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Recommend Dealer
Yes
Employees Worked With
Oscar Cantarero
5.0
July 07, 2019

"Very helpful!"

- ftrapper

Oscar was very helpful. He is very helpful with the futures of the car. When i called with questions or conserns he called me right back after 10 pm after I purched the vehicle. Thank you Oscar for helping with the Hyundai Ioniq!!

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Recommend Dealer
Yes
Employees Worked With
Oscar Cantarero
5.0
July 04, 2019

"Great Experience Buying A Car! "

- alyssarenee10

Oscar was so helpful with the purchasing of my Hyundai Tucson. I totally recommend coming to this dealership they will definitely go above and beyond to make buying a car a great experience. Thank you so much to everyone especially Oscar for being so nice and so helpful through the whole experience and being so knowledgeable about everything I had questions on. I will definitely be coming here for all of my service needs for my car as well. Thank you for one of the best experiences I have had at a dealership before.

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Recommend Dealer
Yes
Employees Worked With
Oscar Cantarero
5.0
Other Employees : Austin Pitts
June 03, 2019

"As good as it is !"

- PE-TER

Great experience in all aspects. Very friendly and professional approach. Excellent facilities, clean bathrooms. Mr. Oscar Cantarero deserve words of appreciation for his manner an knowledge of sales .

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Recommend Dealer
Yes
Employees Worked With
Oscar Cantarero
5.0
June 02, 2019

"Our new car purchase."

- fradeq

So happy to have found a salesman like Oscar Cantarero who took our complicated financial history to the right people and turned it in to our first new vehicle purchase in several years. Great job Oscar.

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Recommend Dealer
Yes
Employees Worked With
Oscar Cantarero
5.0
May 23, 2019

"Excellent Service "

- sophiahywd

I found the car through cars.com. I selected Oscar as my associate to assist me through the process. Oscar provided me with exceptional service. This is thee most pleasant car buying experience I have ever had. There was no hassle and no haggle—- we spoke on the phone and he said I will get it done. He called me at 630pm the same day and let me know my vehicle was ready for pick up. I am excited I don’t feel like I was pressured or taken advantage of even signing the paperwork was easy and enjoyable. Thanks!

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Recommend Dealer
Yes
Employees Worked With
Oscar Cantarero
5.0
Other Employees : Mike
May 18, 2019

"10++Customer Service. Honest. Knowledgeable."

- Tessa123

Oscar Cantarero assisted me in purchasing my 2016 Nissan Altima in Mint condition. It was below Kelly Blue Book value and went the extra mile to get me 100% financing! Told him what I wanted and he exceeded my expectations on every level. I am telling everyone to buy a car through him!

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Recommend Dealer
Yes
Employees Worked With
Oscar Cantarero
5.0
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