Rusty Eck Ford

No third chances! We went in to look at cars and told them what we wanted our payment to be. We were very specific about how much we wanted to spend a month. They said We went in to look at cars and told them what we wanted our payment to be. We were very specific about how much we wanted to spend a month. They said they had two vehicles in our price range to show us. My husband really liked one and was very interested in buying it. We asked how much it was and the salesman would not tell us, he just kept repeating that it was in our payment range. I asked several times because it seemed more then we could afford. Come to find out the payment was $150 over what we said. Then they wanted me to sign my name on something saying that I would buy it and they would get the price down. We walked out very upset. So, today we decided to give them a second chance. I heard about a promotion on the radio saying $5000 for every trade-in. We have three vehicles we are trying to get rid of. I called and told my husband so he called up to ask if he could trade all in for one with that promotion. He was told yes. Just to make sure he called two more times and spoke to different people. All told him yes. With three people saying yes we decided to go in and give them a second chance. Cedric pretty much laughed at us when we got there. Said we would have to buy three cars. I never should have told my husband. Never should have bothered with trying again. They will say anything to get you in there and then try to pressure you and flat out lie to you. Do not trust them. And remember, if you do buy a car, you are paying for the gym and movie theatre and free food. The packages they throw on there are not worth it. Just another way to cheat good people out of their money. More

Excellent service, thanks Zachary Boucher Brought my Fiesta in for service. I have bought several vehicles from Rusty Eck in the last 5 years. You know your being treated right when you can re Brought my Fiesta in for service. I have bought several vehicles from Rusty Eck in the last 5 years. You know your being treated right when you can rely on the service department being courteous, kind, and very professional. Thank you Zach Boucher for your expertise and I would like to thank all your mechanics for all their hard work. Thanks Rusty Eck for being a part of our community. More

sage c I had an appointment to have a recall notice addressed I told Glen Williams that the previous recall notice they had addressed seemed to be doing the I had an appointment to have a recall notice addressed I told Glen Williams that the previous recall notice they had addressed seemed to be doing the same thing. I wasn't sure what to expect since he didn't know what might be wrong. While I waited I spent some time on the massage chair. That was great! In a couple of hours Glen told me the car was ready. He explained that the work was completed and the previous issue was resolved by simply replacing the unit. I was pleasantly surprised to hear this. Over all my experience was great. Thanks to Glen and the guy who did the work. I left feeling that I had been treated like a customer should expect. Great job! More

Awesome kindness! I am a mother of 2 boys, 2 years and 6 months, and it was pouring rain the day I had to stop at the quick lane and repair my tire that had a nail. All I am a mother of 2 boys, 2 years and 6 months, and it was pouring rain the day I had to stop at the quick lane and repair my tire that had a nail. All employees who seen me trying to get both boys out of the car in the pouring rain came to help and opened the doors. Marcus got my tire repaired and helped me back out all within 30 minutes! More

Stuart gave excellent service I took my new car in for a couple of small warranty things and Stuart was so nice and helpful from the first phone call I made to him. It is very im I took my new car in for a couple of small warranty things and Stuart was so nice and helpful from the first phone call I made to him. It is very important for me to trust the dealer with me car because I do a lot of driving. Even though the one issue was not a FORD issue he helped me contact the glass company and get my issue taken care of. More

Seat noise I took my 2015 NEW Ford Explorer to Chris at Rusty Ek. Too long of a story to give a detailed account. Briefly, there was a clicking noise in the dr I took my 2015 NEW Ford Explorer to Chris at Rusty Ek. Too long of a story to give a detailed account. Briefly, there was a clicking noise in the drivers seat. The dealership where I bought the vehicle tried to fix the noise issue and that dealership service manager tried to convince me that the noise was present in every NEW Ford Explorer. I told Chris the story and he had one of his associates check the problem and fixed the problem. Would highly recommend Rusty Ek's service department. Very professional and paid attention to customers needs instead of trying NOT to solve the issue. More

First routine service appt since we bought our Escape! We were happy with being able to get in, on late notice. Happy to have it be the time-frame they told us it would be. :-) And VERY happy with Stuar We were happy with being able to get in, on late notice. Happy to have it be the time-frame they told us it would be. :-) And VERY happy with Stuart Parker's help! This is only the 2nd time in 36 years we've bought NEW, so it helps to have folks who act like they really care about our patronage......:-) More

Brandon Clark and Keri Hull I called after a wreck in KC and these two went to work helping me., I didn't have to wait more than 15 min at any time.. For a rental or even to sett I called after a wreck in KC and these two went to work helping me., I didn't have to wait more than 15 min at any time.. For a rental or even to settle the bill. I did have to come back in... Thinking oh no.., but Keri kicked it in gear and all was ready by time I arrived., I will use them again and again!!! More