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Rusty Eck Ford
Wichita, KS
515 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 515 reviews
February 11, 2015
Great Customer Service I live in Indiana and my daughter is in Wichita at school. She had a problem that needed fixed so I called the service department and spoke with Chri I live in Indiana and my daughter is in Wichita at school. She had a problem that needed fixed so I called the service department and spoke with Chris. He helped me with everything I needed to get my daughter's car fixed from towing to finish. I am pretty sure he doesn't even realize how important this was to a dad that was 11 hours away. I appreciate all of the help he gave me. Thank you so much. Jim R More
by Jim R
Employees Worked With
Chris Fontes
February 08, 2015
Great Service Department I brought my 14 Ford Fusion in for the first service appointment at Rusty Eck Ford in Wichita. James La Fountain checked me in and made sure I was com I brought my 14 Ford Fusion in for the first service appointment at Rusty Eck Ford in Wichita. James La Fountain checked me in and made sure I was comfortable in the waiting area. He was very courteous & had my Fusion completed in a very short time. All of the employees at Rusty Eck Ford I have contacted have been very pleasant and efficient. I will continue to use their service department. Clarence G More
by clarence
Employees Worked With
Brandon Clark
February 02, 2015
Zach is the greatest Zach Boucher made sure my car was taken care of and I was comfortable in a rental. I knew I was ok while my husband was deployed for a year. All I had Zach Boucher made sure my car was taken care of and I was comfortable in a rental. I knew I was ok while my husband was deployed for a year. All I had to do was call Zach and he took care of everything. I will always bring my car to Rusty Eck service department. More
by Sonja
Employees Worked With
Zach Boucher
February 01, 2015
Good Service Department!! I took my vehicle in for service at Rusty Eck Ford in Wichita. The dealership's waiting area had very good amenities. Brandon Kennedy, one of the cust I took my vehicle in for service at Rusty Eck Ford in Wichita. The dealership's waiting area had very good amenities. Brandon Kennedy, one of the customer service managers, was great to work with. He kept me updated during the hectic afternoon and provided good recommendation on what my vehicle needed. There have been only three dealerships I've been to in the last ten years I've owned my Ford vehicle (which has not often needed service) - Rusty Eck Ford was my favorite one of the three. Michael M More
by Michael M
January 20, 2015
I love my Explorer Sport! This was my 2nd purchase from Rusty Eck Ford & I will not shop elsewhere for a vehicle. The sales staff is knowledgeable, friendly, accommodating, pro This was my 2nd purchase from Rusty Eck Ford & I will not shop elsewhere for a vehicle. The sales staff is knowledgeable, friendly, accommodating, professional & they did not pressure me to purchase a vehicle I didn't want. From my initial phone call to sales, financing & service, I have never been disappointed with my experience at Rusty Eck Ford. Thank you to Manny & Jose for making this a purchase I will not regret! More
by ExplorerSport2014
Employees Worked With
Manny Macias, Jose Cruz
January 20, 2015
Service I have a 2011 Ford Explorer, my tires were shot so I needed a replacement. Rami Alwazani answered the phone when I called and got a tire from wareho I have a 2011 Ford Explorer, my tires were shot so I needed a replacement. Rami Alwazani answered the phone when I called and got a tire from warehouse that day. When I came in he remembered my name and service issue. He also took time out to help me research an issue on my husband's vehicle. Great work! More
by pronkme
Employees Worked With
Rami Alwazani
January 20, 2015
service Thanks you to James LaFountain for your kind and courteousness and working me in on a saturday for my service job due on my 2015 Ford Fiesta this is t Thanks you to James LaFountain for your kind and courteousness and working me in on a saturday for my service job due on my 2015 Ford Fiesta this is the 3rd car I have purchased from Rust Eck Ford and have been very satified with all my dealing with the employees whether it is sales , service or finance . Bev DeLano More
by twin76
Employees Worked With
Glenn Williams, Zach Boucher
January 20, 2015
LIARS AND CHEATS i went in there looking for a car and sure enough i found one but when it came down to the paper work and the trade in process i had told not only my i went in there looking for a car and sure enough i found one but when it came down to the paper work and the trade in process i had told not only my sales rep but also his manager that i if they couldnt pay off the balance of my trade in i didnt want to make a deal. They reassured me that they will pay it off and not add it to my new car loan that i was about to get. Next i spoke with their business manger that went over the detail of the contract, which again i asked if they were going to pay off the trade in not add it to my loan (during this time they were having a sale for trade in) he reassured me everything was taken care of, went over the contract again and sure enough they added the balance to my new loan went back to discuss and they had the nerve to say no we cant cover the all amount and theres nothing i can do about it .. WOULD NOT RECOMMEND THIS DEALSHIP TO ANY FRIENDS FAMILY NOT EITHER STRANGERS!!!! More
by margarita
Employees Worked With
JOSE CRUIZ AND HIS MANAGER
January 20, 2015
New Car Purchase I want to let people know from the management team to the sales staff , truly understand the customer focus aspect of the car purchasing experience . I want to let people know from the management team to the sales staff , truly understand the customer focus aspect of the car purchasing experience . They strive and are committed to your total satisfaction. My family recently purchased a 2015 Ford Explorer limited , 2015 Ford Fusion SE ECO Boost and a 2013 Ford Fusion SE over the past 2 months . We are ecstatic and comforted knowing our purchases where made at the best Ford Dealership in our City ! Thank You ! More
by Bob2736
Employees Worked With
Nick Valentine , Cedric Hunt, Brandon Clark, Alex Tilma, Zach Boucher
January 17, 2015
Great! Thank you Chris Fontes for all your help and getting my car in for service in such a timely manner. I appreciate your courtesy and friendly customer s Thank you Chris Fontes for all your help and getting my car in for service in such a timely manner. I appreciate your courtesy and friendly customer service! More
by Escapegirl
Employees Worked With
Chris Fontes
