Rusty Eck Ford

Horrible dealership. Spent two hours in the lobby and never looked at one car. They were more worried about financing than what car I was interested in. I listened to one salesman curse at a customer for never looked at one car. They were more worried about financing than what car I was interested in. I listened to one salesman curse at a customer for "wasting his time" because the salesman wouldn't come down on the price of a vehicle and the customer walked. I was told to wait several times and than they sent out a new salesman and the whole process wuould start over, even after I told them I was already working with someone else. They finally started showing me cars, but no matter how much I said I needed something bigger, they kept showing me cheap small cars. Four hours later, they told me they just "found" a vehicle on their lot that matched what I wanted. I was told to wait and over the next hour had the salesman tell me they were having trouble locating the car. Every ten minutes or so they would tell me they finally found it and than I would wait some more. Finally when they vorught it around, it was the same model they had been showing me all day. I finally said I was going to go somewhere else and Debby told me to wait one second and she would be right back. After two minutes of waiting we walked. As soon as we got out the front door, we seen her helping another customer on the other side of the lot. She had us wait for no reason. I thought Gorges was horrible. These guys made them seem like Angels. More

Approached by three sales representatives when I arrived but already knew whom I was looking for so I walked right by and was greeted by what seemed to be a nice place that would turn out to be very much as but already knew whom I was looking for so I walked right by and was greeted by what seemed to be a nice place that would turn out to be very much as far from professional from their appearance. The salt water tank added a touch of class that was backed up until the point where we started talking numbers. After laying out what I was able to put down and trade the vehicle came to about $20,000 US. Some snob nosed xxxxx (excuse the language), who was not my sales rep comes out after Debra tells me that the best they can do on a 72 month term is $480 a month. To do the quick math for you, thats $36,000. I ask if she has any kind of idea on how much of an interest rate that is because it is absolutely mad of them to assume I would be willing to accept such an offer when I am being medically retired due to an injury from the Army and plan to go to school soon after for my 4-year degree. This guy then says to "your not getting it and I dont think that your going to", not to mention his smugness that started to get me aggrivated. The words he used were condesending, his attitude was as if he was the hottest thing under the sun, and the time he took to explain anything was non-existent. I asked him to leave and said i was fed up with trying to work with them. I waited for twenty minutes before someone finally brought me MY car keys back. Your time is not their concern and you work for them it seemed, not the other way around. When I was leaving a manager approached and used the "i called in a favor and can get you that deal you wanted" line on me. Approach with caution should be a sign the City of Wichita should post outside of thier dealership. Heck, i don't live here but I would pay for it myself as a public service announcement. Thanks for nothing but high blood pressure and a sour taste in my mouth Rusty Eck. More

Drove a 2008 Honda Civic Hybrid that we were told was listed for $20,999 but that they could let go for $18,999 (Sunday Super Deal). When we said that we were not interested the finance person came back listed for $20,999 but that they could let go for $18,999 (Sunday Super Deal). When we said that we were not interested the finance person came back with the "only available today" offer of $16,999. We still declined. The reason we declined: the car was listed online for $16,999. Basically, we were lied to by the employees at Rusty Eck Ford. Furthermore, the practice of not putting the price of used cars on the cars themselves is ridiculous and the reason we were told for this practice was even more ludicrous. By not including the price on the car enables the salesman to manipulate the sale process to their favor. We felt like we were lied to and treated unfairly. We will NOT be purchasing a car from Rusty Eck Ford, now or ever. You should be ashamed! More

My wife and I went to Rusty Eck due to a very high recommendation from my parents. We pulled into the parking lot and were attacked right away. We told the salesperson what we were looking for and our recommendation from my parents. We pulled into the parking lot and were attacked right away. We told the salesperson what we were looking for and our price range. She automatically wanted to sell us a new car due to my company being part of the Xplan. My wife had to tell her THREE times our price range and she made a coughing sound like our money wasn't good enough. She then took us to the backlot where cars had front wheels pointing two different directions and cars that had flat tires trying to sell us those. We finally had enough and left, we then went to Mel Hambelton and were treated with respect and dignity and bought a Ford 500 that same day. I will never step foot on Rusty Eck's lot again and will do my best to not have anyone I know go there! More

My Review of Rusty Eck Ford & Liz Kanitz: I have been a My Review of Rusty Eck Ford & Liz Kanitz: I have been a Rusty Eck Ford new car customer since 2002. I have purchased 4 cars from Rusty Eck Ford and L My Review of Rusty Eck Ford & Liz Kanitz: I have been a Rusty Eck Ford new car customer since 2002. I have purchased 4 cars from Rusty Eck Ford and Liz Kanitz has been my sales person for the last 3 cars I have purchased. Liz is one of the friendliest persons at the Dealership, and has an outstanding personality. If you look up the words customer service and customer satisfaction in the dictionary you will see Liz’s picture next to the definitions. Liz is the person to go and see if you want to deal with a salesperson who doesn't pressure you into making a purchase. Liz goes the extra mile to see that you get the car you need with the options you want. So if you want to deal with some of the best people in the new car business, go to Rusty Eck Ford for your new car purchase and talk to Liz Kaniz – she will definitely steer you in the right direction and make sure you are treated the way you should be. Thanks Liz for all the years of great service. I should know, I've been buying Fords since 1979, and these people are some of the best. More

I recently submitted an online request for information on a couple Ford vehicles. I received a response from a salesperson at Rusty Eck Ford. He contacted me several times and seemed eager to help. I stop a couple Ford vehicles. I received a response from a salesperson at Rusty Eck Ford. He contacted me several times and seemed eager to help. I stopped by the showroom just to look around and I was practically jumped by salespeople as I walked through the door. The young salesperson wanted me to sit down and fill out a paper with my name and contact info. before he would even let me onto the lot to look at any vehicles. When I finally got to the lot all of the cars were locked, so you HAVE to have a salesperson with you to unlock them if you want to see inside. I'm a 40 year-old mother of 2 and I was looking at the SUV's. The salesperson kept trying to convince me that I needed to buy a Mustang! Later, when I had decided what I wanted to purchase I contacted the gentleman that had responded to my online inquiry. I let him know what I was interested in and that my husband and I qualified for a discount program through my husband's work. As soon as he heard about the discount program he no longer wanted to help me! I ended up purchasing the vehicle from Mel Hambelton Ford instead. More

This is the worst dealership I have ever dealt with. The salesman, whose name I will omit to protect the guilty, tried to constantly sell me on options that I didn't want. The first truck we tried to test salesman, whose name I will omit to protect the guilty, tried to constantly sell me on options that I didn't want. The first truck we tried to test drive, which somehow had 700 miles on it, was empty on gas, and after filling it up, we were told the a/c wasn't working. The salesman asked if that was ok, or if I'd want to drive a different truck (it was about 98 degrees outside). After looking for another truck to drive, which somehow had 1800 miles on it, it too was empty, so again my wife and I had to wait. In all, we waited about 45 minutes just to test drive something. While waiting for a truck to test drive, we were standing outside next to three other salesmen who were making comments about every woman that came through the door (one commented about how "she's so big she shouldn't be wearing shorts that short," and another was talking about some "incredibly huge woman" that came in the other day). The salesman informed us that he wouldn't be accompanying us on the drive since he was too busy with other things. After the drive, it was time to try to work a deal. Rusty Eck didn't want to take anything off of the msrp other than Ford's factory rebates (having already shopped around on the internet before I came in, I had several dealers willing to sell me their truck for much less). When he showed me the numbers for my trade-in, I nearly fell out of my seat. According to both Kelly Blue Book and the NADA Guide, the trade-in value for my vehicle was $27K, yet Rusty Eck was only willing to give me $19K. When I asked why the disparity, I was told that Rusty Eck does not use KBB or NADA, only the Manheim Auto Auction. They said they could only give me $19K because they knew they could get at least that much at an auction if it didn't sell on their lot. I felt as though I was being treated like my trade-in was a 30-year old bucket of rust and bolts, as opposed to the '09 fully-loaded Tacoma that it was. When I showed the salesman the print-outs I had of the KBB / NADA value, and the emails I had from other dealers, I told him I was expecting something at least that good for me to do business with them. He took my numbers to management. When he returned, he stood at the table I was sitting at, said "it looks like we're too far apart on the numbers," and turned around and walked off. Didn't say "bye," or "thanks for stopping in," or anything! It was clear that I was wasting his time, and he had no intentions of even trying to get my business, which was absolutely fine with me. By the way, two weeks later, I visited the Ford dealer on the other side of town. Not only was I treated with respect, but the deal we struck was $12K better than Rusty Eck's deal! More