Rusty Wallace Kia Alcoa - Service Center

Very poor service. No spark plugs and car wash scratched my hood. Disappointing all around. I made appointment for this service 2 weeks in advance for an oil change and No spark plugs and car wash scratched my hood. Disappointing all around. I made appointment for this service 2 weeks in advance for an oil change and a spark plug replacement at the 42000 mile maintenance requirement. Get called an easy hour after dropping it off and told there were no spark plugs anywhere in town which was the whole reason I booked the appointment. The service advisor told me I could have paid for the spark plugs at the time I placed the appointment and they would have been saved and I told her that had someone let me know that at the time I made the appointment I would have gladly done that but no one did!! Nothing like kind of blaming the customer for not doing what they did not know to do. It took another hour and a half to get just an oil change and a car wash. I should have checked it out the vehicle once it was delivered to me as I would have found a very noticeable minor scratch on my hood that was not there when I arrived. There were a few other scratches and I feel certain they will buff out but I watched someone cloth dry my vehicle and they did not point out the obvious hood scratch. I almost drove back to show it to her but if they didn't care enough to point it out to me while I was there I felt certain it was not going to be fixed while I was there. Overall just a bad experience and I don't believe I will be coming back to your service department again even though you are the closest to me. More

Service was excellent. David was spectacular he kept me inform of all of my concerns in a timely matter. David was spectacular he kept me inform of all of my concerns in a timely matter. More

Love these guys! I drive from north knoxville to have them service our car. Great customer service every time. I drive from north knoxville to have them service our car. Great customer service every time. More

Excellent customer service. Car. was promised back to me in 2.5 hours. Rusty Wallace Kia delivered as promised. The staff is friendly and ready to listen to my concerns. I am ve Car. was promised back to me in 2.5 hours. Rusty Wallace Kia delivered as promised. The staff is friendly and ready to listen to my concerns. I am very pleased with the service at Rusty Wallace Kia on Alcoa Highway More

We had a great experience while visiting Rusty Wallace Kia Alcoa. We will definitely be back! Kia Alcoa. We will definitely be back! More

Excellent! The staff is very helpful. I recommend Rusty Wallace Kia to anyone! Excellent! Excellent! The staff is very helpful. I recommend Rusty Wallace Kia to anyone! Excellent! Excellent! More

Corey H and the entire service staff is great! Wonderful team and top notch service! Wonderful team and top notch service! More

Clean facilities, great service, nice waiting area, Kept me informed on my vehicle, friendly employees, me informed on my vehicle, friendly employees, More

Very helpful, the service was quick and affordable. Employees go the extra mile and are polite. Employees go the extra mile and are polite. More

Corey was great! Fast and efficient. Best one that works in the service department! That’s why we keep coming back Fast and efficient. Best one that works in the service department! That’s why we keep coming back More