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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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February 03, 2022

Excellent service in a timely matter. Always friendly and professional. Can provide a rental if needed for extended work. More

by trm81961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bunton, Jenna Mayes
February 02, 2022

Always fast friendly service…. The work is always done right the first time car was ready the same day More

by KENNACOLE219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER
February 02, 2022

Very friendly. Gave estimate for time and completed within that time. Clean and fully stocked bathroom and lounge area More

by jmyers1218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
February 02, 2022

Very friendly. Very knowledgeable. We bought the car at Rusty Wallace KIA in December. I took it back yesterday for the for the protection coating. They did a great job. More

by ineta_moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I did not get the person’s name yesterday
February 01, 2022

The technicians are rude and not helpful. Only reason I am rating 3 stars is for the service manager. She was very kind, and offered other solutions. More

by missab313
Recommend Dealer
No
Employees Worked With
Jenna Mayes, ALEX FERRER
January 31, 2022

Everything was fine, did not receive car wash that I usually do after service. Seemed like it was a little rushed this time More

by JMLIKOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
January 29, 2022

The staff was friendly and helpful. Waiting area clean and well stocked. Restroom clean and well stocked More

by Thebev5724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
January 29, 2022

I got there early for my appointment. They took me right away. Granted they weren't able to fix my problems due to parts being discontinued. But they did give me a lead where I might get helped. More

by pearson-dennis
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER
January 28, 2022

Always red carpet treatment whether in sales or service. Customer satisfaction is always an emphasis. More

by randall6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bunton
January 28, 2022

They were very helpful, polite and very professional. They got work done quicker than thought which was a plus More

by VOLSDONNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Chase Cass
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