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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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January 27, 2022

I have had my 2020 kia soul for a year and a half and have been very pleased with the service More

by Joneswilma678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know any names
January 27, 2022

They were able to get my car done very fast and they had a lot of accommodations to make you comfortable as you wait. More

by SIERRANICOLELISE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER
January 27, 2022

Great service. The woman who managed the service desks was especially helpful. I’m grateful for the free car wash; however, the quality of the wash is poor and not up to the standards of the rest of th More

by cdemarest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Jenna Mayes
January 27, 2022

I was charged to much for the service I got .when my wife picked up the Kia the steering wheel fell in her lap .And it took 5 weeks to fix it. I will never own a Kia again More

by j.amburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ALEX FERRER, Chase Cass
January 26, 2022

Friendly, efficient, very clean, prompt, accomadating, will offer a loaner for lengthy repairs, keeps you informed of the status of repairs More

by CTDYER1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke service tech, Jenna Mayes
January 26, 2022

Fast. Good job. Courteous. Knowledgeable. I'm happy all the way around. I definitely would return. More

by MYKIDSTHEREALGAMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who helped but they were all great
January 26, 2022

Always great, friendly customer service at KIA Alcoa!! The service department makes it so easy and quick to stop in for our oil changes. Wouldn't go anywhere else. More

by Peggi Vincent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER
January 25, 2022

The service department is always clean courteous and very knowledgeable. They keep me informed and do what they say they were going to do More

by GARY84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
January 25, 2022

I used this dealer for my last 4 cars.Their service dept, mechanics are a fantastic group,I dont feel like I m being ripped off. The sales dept especially Greg Taylor! Everyone dreads trading but Greg was a More

by MIRIAMMCKEEHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2022

It's a very caring type of dealership. Always appreciate the service and work performe More

by youngtoby13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
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