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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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January 20, 2022

Staff was very polite. The service was quick even though there were a lot of other cars there for service as well. More

by angieebb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
January 20, 2022

I had a issue with my optima. Alex my service advisor was amazing on explaining and making the entire process seamless and comfortable. Kept me updated on the process. And most important,was able to deliver More

by Option b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shout out to the technician that replaced the engine. , ALEX FERRER
January 19, 2022

Super quick, always clean and they offer snacks/drinks while you wait. Never had a difficult time here. More

by Bkt86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
January 19, 2022

The service department is so easy to work with. They are knowledgeable and so friendly. We had a great experience with them and would recommend them to anyone. More

by LIZBOND70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
January 19, 2022

Purchased a new Telluride, and there was a grinding noise. So I took it in, they prompted assessed the problem (a couple of screws had not been tightened when manufactured) and had it repaired within More

by MACOVERTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : ALEX FERRER
January 19, 2022

Very efficient very professional. Nice clean customer waiting area with free snacks and drinks. Thanks for a great experience More

by PEEPAWCHAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
January 19, 2022

We are from out town on vacation they went above to make sure we was taken care of replacing are engine More

by Dgrenke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
January 19, 2022

The entire staff, is professional, courteous, and very punctual. I was in and out in no time!! Service technician, went over everything that they did,and what I needed to have done, within my next two oil More

by JAMESLINDSEY68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, ALEX FERRER
January 19, 2022

They grabbed me at the door and assessed my reason for bringing my car. I am always been impressed with their ability to handle my car without any issues or hangups. The place is always clean and the pe More

by wb4fen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER
January 18, 2022

Bought my car there always have it serviced there very friendly staff always good service thanks everyone More

by MYBIGIKE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Chase Cass
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