Rusty Wallace Kia Alcoa - Service Center

came in With a 35 mo old lease optima, Battery would not start car numerous times Alex Ferrara confirmed my suspicions of a bad cell. They tested and confirmed my suspicions. A new bsttery was installed u start car numerous times Alex Ferrara confirmed my suspicions of a bad cell. They tested and confirmed my suspicions. A new bsttery was installed under warranty in less than an hour total...Great service. and free snacks and drinks. More

Not the fastest service but not terribly slow. Did a good job and got a free car wash. job and got a free car wash. More

Were very professional & nice. Explained our vehicles problem throughly. Will be back for continued service problem throughly. Will be back for continued service More

Always prompt and professional ! The wait was not very long & the amenities in the waiting are are 5 star !! long & the amenities in the waiting are are 5 star !! More

Very poor no communication at all call back three times put on hold four times then told different stories put on hold four times then told different stories More

Great customer service. My his and and I both get our Kias serviced at this location. Kias serviced at this location. More

Consistently good service that keeps appointment times realistic. Jenna and the other service advisors have been great to deal with over the years. Wouldn't hesitate to buy another car from here. realistic. Jenna and the other service advisors have been great to deal with over the years. Wouldn't hesitate to buy another car from here. More

The service center was great at getting the car fixed in a timely manner even though shipping delayed in it being over a week. Biggest issue was given a rental car that was dirty on the inside and within mi a timely manner even though shipping delayed in it being over a week. Biggest issue was given a rental car that was dirty on the inside and within minutes of being in the car, the gas light came on. More

Service center procedures were well organized from initial write up to final overview of vehicle with service writer. Waiting room with free condiments is a nice touch. initial write up to final overview of vehicle with service writer. Waiting room with free condiments is a nice touch. More

I had scheduled an appointment and was greeted immediately on arrival even though it was raining. My service technician explained everything they would be doing and I was invited to wait in the c immediately on arrival even though it was raining. My service technician explained everything they would be doing and I was invited to wait in the customer lounge area. The work was done promptly and was exactly what I had expected. It was a pleasant experience and I would recommend this dealership to anyone I know if they are in the market for a Kia. More