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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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December 06, 2021

Service on my vehicle was great. The waiting are for service customer needs a makeover really really bad. More

by JWYATES53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name. He never introduced himself.
December 06, 2021

Alway attentive and friendly. Service is always great. I would recommend Kia to anyone I know. More

by trmogridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
December 05, 2021

The personal were friendly and welcoming. They greeted you as you came in the bay area. They escorted you to the waiting room where they went thru what was available such as snacks, tv and wifi. Definitel More

by CGELSEA2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
December 04, 2021

Corey Husketh is a huge asset to your service department. He went above and beyond to help us get finished quickly due to an unexpected doctor appointment that came up at the last minute. More

by K.SIMMONS88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Husketh
December 04, 2021

Very good customer service. Minimal wait and a good explanation on what was done and what needed to be done More

by JOHN_MARTIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David bunton
December 04, 2021

Organized and was very timely for my service. They did what they were supposed to. Always enjoy the free wash they give. More

by 11JVANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
December 04, 2021

Everyone was very friendly and paid attention to the details of my proble. They spent a lot of time finding the problem including having a mechanic drive it home More

by direlle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Husketh
Dec 04, 2021 -

direlle responded

thanks for your help

Dec 04, 2021 -

direlle responded

Great Dealerships

Dec 04, 2021 -

direlle responded

You need to fix your dealer rating website

Dec 04, 2021 -

direlle responded

I am wasting my time with you

December 03, 2021

Love Rusty Wallace Kia. We have been a customer for 10 years. Hav e bought 2 souls from them More

by Jim12041
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
December 03, 2021

You did an amazing job on repainting the door frame. Thank you so much for taking care of me! More

by ckidd865
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
December 03, 2021

This was our first visit to the service department after purchasing our Kia Telluride. The service managers were very friendly, explained what they would be doing and how long it would take, and all went we More

by Audi shopper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
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