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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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August 25, 2021

Rusty Wallace Kia Alcoa has great service from the time you purchase your new vehicle right down to the maintenance of keeping you on the road! They’re fast, friendly and helpful! More

by ckidd865
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Cass
August 25, 2021

Took vehicle in for recall. Service was prompt and freindly. No response for price as vehicle was in for recall. People were freindly and customer lounge was great. Had free drinks and snacks. More

by BASSINBUDDY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Autry
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2021

Always friendly, clean dealerships, service writer is very knowledgeable in her job. Always gose the extra mile to make sure you understand that repairs and what's going on More

by Jenniferweatherly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
August 24, 2021

Very efficient and friendly. They kept me informed at all times. They do not try to push unnecessary services on me when I go in for service. More

by jm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Chase Cass
August 24, 2021

Thank you to the service department of Rusty Wallace Kia Alcoa for keeping my Kia in top shape. I trust them completely. Enjoyed having bottled water as I waited. The time went quickly. More

by TNSupernana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone!!!!!, Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
August 24, 2021

Brad is the best service person that I have ever dealt with. From start to finish keeping me informed. He got my Kia in got right in got right on it . Got me a rental More

by Trentiniffc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad five stars
August 24, 2021

The waiting area was clean and the service was fast. The staff was very freindly and helpful and explained what I needed to do next time as this was my first visit. More

by Sammy H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Husketh, Dylan Hatula
August 23, 2021

Great Service ..efficient staff..good snacks🍬🍪Will Great Service ..efficient staff..good snacks🍬🍪 Will also be buying another Kia in the futue..our Sorrento has been the best car we've ever purchase More

by MMCABA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
August 23, 2021

The service folks are very friendly and courteous. I was able to come in early and the work was done quickly and professionally. I'll definitely come back again for service. More

by Jeni.floyd74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
August 23, 2021

They do a great job explaining the situation and taking care of their customer. I have several experiences that have been very good:) and have recommended the dealership to other’. More

by rck.bailes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, ALEX FERRER
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