Rusty Wallace Kia Alcoa - Service Center

Service personnel met me upon arrival and got me checked in without delay. Work was completed very quickly and the service technician reviewed what was done and what might need to be done next services. in without delay. Work was completed very quickly and the service technician reviewed what was done and what might need to be done next services. More

Very reliable people at dealership. We bought our truck at another Rusty Wallace store and found out that all RW service departments work on all RW vehicles. Great service department. at another Rusty Wallace store and found out that all RW service departments work on all RW vehicles. Great service department. More

Janna was very courageous, knowledgable andhelpful. Kept Janna was very courageous, knowledgable and helpful. Kept me informed regarding parts ordered and how repaired were going. She even knew where to get Janna was very courageous, knowledgable and helpful. Kept me informed regarding parts ordered and how repaired were going. She even knew where to get my head lamps fixed. You've got a top notch employee. More

They where awesome I would go back for service again. They went above the max to serve me. Again they are awesome and very nice there They went above the max to serve me. Again they are awesome and very nice there More

They have the best service department. They are very helpful and good to there customers. They are very knowledgeable about what is going on with your vehicle they treat you like if it was there own. An helpful and good to there customers. They are very knowledgeable about what is going on with your vehicle they treat you like if it was there own. And they call you buy name not just a customer. They treat you like family. More

Always great servic and friendly staff. I wouldn't take my car anywhere else. Very knowledgeable and helpful. That's why I purches a Kia. my car anywhere else. Very knowledgeable and helpful. That's why I purches a Kia. More

Always friendly and makes me feel welcomed. Kept informed about my car during the service and the next steps to be taken. Best service I’ve had about my car during the service and the next steps to be taken. Best service I’ve had More

The service department was great. I believe they did everything they could to help fix my car. They were very understanding and explained all of my options. everything they could to help fix my car. They were very understanding and explained all of my options. More

Thank you for the service team!!! The service team took us straight in and took care of the issue I was having with my car. We are watching the issue closely and working with the service team to make sure us straight in and took care of the issue I was having with my car. We are watching the issue closely and working with the service team to make sure it does not become a big problem More

I’ve owned my Kia for 10 yrs. & it’s been the best car I’ve ever had until I suddenly needed a $5000 motor. Between the dealership & manufacturer doing nearly nothing to discount the cost, even getting le I’ve ever had until I suddenly needed a $5000 motor. Between the dealership & manufacturer doing nearly nothing to discount the cost, even getting less discount than the service manager originally quoted, I’ll never buy another Kia. I felt such loyalty until this bad experience that I’m still upset after getting my car back. I basically paid for the car twice. And the priority at the dealership seemed to be getting the loaner car back more than the fact that a very reliable car for 10 yrs. suddenly wasn’t drivable without a new motor. I will say that the only conversation that showed any specific customer care was the last time I talked with Chase & he said to keep the loaner until I heard from Kia Goodwill. More