Rusty Wallace Kia Alcoa - Service Center

Highly disappointed in the service I received when I took my car in for the ECP (ENTIRE CAR PROTECTION) application. Which I paid EXTRA for. I brought in my brand new 2022 Kia Telluride and left with multipl my car in for the ECP (ENTIRE CAR PROTECTION) application. Which I paid EXTRA for. I brought in my brand new 2022 Kia Telluride and left with multiple scratches on my car. They were unable to fix the scratches so we are now having to outsource to someone else to fix the mistakes that were made by the Kia technician. Will not recommend this service to anyone. More

Took the wife’s car in for oil pressure light on. Had it there at Thursday morning didn’t get touched till Friday. Very Disappointed there at Thursday morning didn’t get touched till Friday. Very Disappointed More

Tge processor, the tall guy, was excellent. He was personable and genuine. I will recommend to all my friends I will be back for service. I can not remember his name personable and genuine. I will recommend to all my friends I will be back for service. I can not remember his name More

Always helpful and courteous to patrons and customers! When I come to get my vehicle serviced the service is prompt and quick and I’m out the door ! When I come to get my vehicle serviced the service is prompt and quick and I’m out the door ! More

I have always had a good experience when I took my Kia to Rusty Wallace. They let me know what all they do to my car. Rusty Wallace. They let me know what all they do to my car. More

Rusty Wallace Kia Alcoa gave me excellent service with my vehicle. They were very caring and gave me the best advice for my car. They kept me on top of every thing they were doing to my car. They made sure I vehicle. They were very caring and gave me the best advice for my car. They kept me on top of every thing they were doing to my car. They made sure I had the correct parts for my car no matter how long it took. They were always open and honest about what was best for my car. I was very pleased with the service I received from Rusty Wallace Kia Alcoa and I would would recommend them to any one. More

I had a great experience at Rusty Wallace Kia in Alcoa. Everyone there was very nice and super helpful! It was a quick and smooth process! Everyone there was very nice and super helpful! It was a quick and smooth process! More

Professional service. Under promised and over delivered (time to complete and car wash. While waiting spoke with David re new car and value of current Sportsge in trade. While numbers were not favorable (time to complete and car wash. While waiting spoke with David re new car and value of current Sportsge in trade. While numbers were not favorable he was candid and honest in explanations and recommendations. More

Everyone is always very nice and try to help you if you have any questions. I think it’s very nice they wash your car after they are finished with working on your vehicle. The last time I was there it was have any questions. I think it’s very nice they wash your car after they are finished with working on your vehicle. The last time I was there it was a very hot day and someone went out and started my car so it would be cool when I was finished with my paperwork. Great job. More

I have always had a very good visit with the service department. I had Cory this time and I could not have ask for a better person. He was very friendly and was helpful with my service issues. He and Ge department. I had Cory this time and I could not have ask for a better person. He was very friendly and was helpful with my service issues. He and Gena are the best!!!! More