Rusty Wallace Kia Alcoa - Service Center

The staff is very friendly and helpful. I asked that they check to see if my car was on the recall list. It is so the part was ordered and I was contacted about an appointment. check to see if my car was on the recall list. It is so the part was ordered and I was contacted about an appointment. More

Very good dealership very friendly staff, great service department. Very helpful to answer any questions you may have about your vehicle and you get a free car wash while getting oil change department. Very helpful to answer any questions you may have about your vehicle and you get a free car wash while getting oil change More

Always prompt and employees are so helpful and friendly! Cory and Jenna are always so easy to work with. My kids love the snack bar! Cory and Jenna are always so easy to work with. My kids love the snack bar! More

Eager to make a sale. Very friendly. Took me around all departments including service department.heard my needs.showed me many different vehicles thank you Mike departments including service department.heard my needs.showed me many different vehicles thank you Mike More

I was on vacation in Pigeon Forge. My car window went off track and would not roll up. I was worked in the morning I called. I wanted to get it fixed so I could travel back to WV the next day with a cl off track and would not roll up. I was worked in the morning I called. I wanted to get it fixed so I could travel back to WV the next day with a closed window. Corey explained the process, cost and solution so I understood what was going on. Thanks to Corey and the team, I made it back home with all windows up. Thank you. More

Great customer service. I missed my scheduled appointment and the service department was able to still work me in in a timely manner and get me on my way. 5 stars. and the service department was able to still work me in in a timely manner and get me on my way. 5 stars. More

Nice friendly staff. Go above and beyond to get the job done right. I appreciated all their efforts. I am glad I have them to handle anything I need done to my KIA. done right. I appreciated all their efforts. I am glad I have them to handle anything I need done to my KIA. More

Service was good and fairly quick. Thank you for the complimentary snacks and drinks. Send more coupons out also it took along time to get an appointment complimentary snacks and drinks. Send more coupons out also it took along time to get an appointment More

Every one there does a wonderful job. I trust only your workers to work on my car. I tell a lot of my friends about your services. workers to work on my car. I tell a lot of my friends about your services. More

Jenna was extremely helpful and friendly. Even though they were very busy, she took the time to explain every thing I needed to know about. they were very busy, she took the time to explain every thing I needed to know about. More