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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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July 10, 2021

Excellent Courteous Service! I was greeted on arrival, no waiting. Always quick and efficent. Clean service and sales area. Concarns / questions always answered. Great to work with. More

by BLCMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey Chaffins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Chaffins, Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
July 09, 2021

We had a wonderful experience! They got my Kia all fixed up in a timely manner. Plus free snacks! Will be back in the future. More

by SNOOPYROCKS13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
July 09, 2021

Very prompt in getting my service. Nice clean waiting room with lots of snacks. Thank you for washing my car. I will return for my next appointment. More

by JOANN.JOHNSON132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER
July 09, 2021

I have taken my Kia vehicle to this location for warranty work. Once the air bag light was on and they replaced a faulty part. This most recent time was a recall for reprogramming the car's main computer. More

by RB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
July 08, 2021

Excellent service. The female service person was great. She know her business. Will back over and over again. Thank you very much. Love this location! More

by GETREEL123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
July 08, 2021

Great experience, Jenna helped more than I could have ask. She talked to the warranty company and kept me informed. Will recommend her to everyone More

by Bmyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
July 08, 2021

From the time I got there, the lady meet me and explained things to me. And when my car was finished she explained what they did. And she walked me to the car. She name was Jenna Mayes very sweet. More

by BARB.ABARGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
July 08, 2021

Even with an appointment, I was for over 2 hrs. Ridiculous. I am so tired of receiving recalls on my Kia Soul Probably will never have another kia More

by RKEATON1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of who I spoke with
July 08, 2021

Excellent Courteous Service! I was greeted on arrival, no waiting. I was given an approximate wait time for service on arrival that was accurate. The waiting room was comfortable with area for charging elect More

by SHARIBREEDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX FERRER
July 08, 2021

Corey has outstanding customer service! Everyone is super nice and always happily answers any question I have! This is my second car bought from here and I alway use the service department! RWKA never disapp More

by HAYLEYMEKENZIE02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
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