Rusty Wallace Kia Alcoa - Service Center

It is hard to get an appointment scheduled- and if leave message to call back - I don’t get a call back . I have to call several days in a row to get through to someone to schedule an appointment message to call back - I don’t get a call back . I have to call several days in a row to get through to someone to schedule an appointment More

I can always trust the friendly staff and reliable service from this facility. There are always a multitude of snacks, and they always clean my car! service from this facility. There are always a multitude of snacks, and they always clean my car! More

Pleasant helpful service person. No complaints. I'll continue to use your service. Everything went as requested on my part. I'll make an appointment for my next service, as needed. continue to use your service. Everything went as requested on my part. I'll make an appointment for my next service, as needed. More

They do a great job, but the entire service center is way too small for the amount of work that they have to do. Also, the location is not the best area of Alcoa hwy. It’s kind of dangerous. too small for the amount of work that they have to do. Also, the location is not the best area of Alcoa hwy. It’s kind of dangerous. More

Service department was super friendly and able to fix my issue right away. Very nice since I was traveling from out of town and needed to get back home. Would definitely recommend to friends and family that issue right away. Very nice since I was traveling from out of town and needed to get back home. Would definitely recommend to friends and family that live in the area. A++ More

Never found any fault with the service. Alex even help me with my phone to have it hooked up to the car. He was really great. with my phone to have it hooked up to the car. He was really great. More

We've always been happy with the service department. This time was no exception. Actually, while getting an oil change, we purchased a brand new Kia K5. Love it! This time was no exception. Actually, while getting an oil change, we purchased a brand new Kia K5. Love it! More

Great service and usually not a long wait. Every one is friendly and makes you feel welcome. We have bought 2 Kia Sportages from this dealership. friendly and makes you feel welcome. We have bought 2 Kia Sportages from this dealership. More

Staff was very friendly. The only problem that I had this time was whomever washed my car did a real crappy job. I had to end up going thru a car wash. time was whomever washed my car did a real crappy job. I had to end up going thru a car wash. More

Appointments start on time, service (Corey) clearly explains the maintenance done, paperwork is quickly completed and I am out the door. I like the pace. explains the maintenance done, paperwork is quickly completed and I am out the door. I like the pace. More