Rusty Wallace Kia Alcoa - Service Center

Very helpful. People were knowledgeable and very nice. Work on the vehicle took a little longer than I hoped but I was given a nice loaner car. Work on the vehicle took a little longer than I hoped but I was given a nice loaner car. More

Excellent customer service from the service center. Jenna was great at getting me the maintenance my car needed. And keeping me on time and on with my day. was great at getting me the maintenance my car needed. And keeping me on time and on with my day. More

I love my Kia Serento. I feel very comfortable bringing it in for service even during this horrible pandemic. The waiting area is very clean. I think Jenna and Austin are great and very friendly and profes it in for service even during this horrible pandemic. The waiting area is very clean. I think Jenna and Austin are great and very friendly and professional. I hope that I can depend on my Kia for a few more years. I want to thank Rusty Wallace in Louisville for excellent service. Five stars and more. More

Service is great as always but wait time is too long. I had an appointment & still waited over 1 hr & 1/2 for them to put part on that was ordered for brake light had an appointment & still waited over 1 hr & 1/2 for them to put part on that was ordered for brake light More

The people was very professional. Once my car was diagnosed on what the problem was. My car was fixed in no time without any issues. I will recommend people to do business with Kia. diagnosed on what the problem was. My car was fixed in no time without any issues. I will recommend people to do business with Kia. More

Great quality of care. Jenna described in detail what would happen and then recapped the work performed appropriately. Waiting area was best I’ve seen. would happen and then recapped the work performed appropriately. Waiting area was best I’ve seen. More

Very professional. Great service called and texted me when my car was ready. Gave me a loaner and car was clean when we picked it up when my car was ready. Gave me a loaner and car was clean when we picked it up More

We have had nothing but excellent service from the start, thank you Rusty Wallace Kia of Alcoa for making car buying a pleasant experience! We always feel welcome when we come in for service! start, thank you Rusty Wallace Kia of Alcoa for making car buying a pleasant experience! We always feel welcome when we come in for service! More

Kept me informed of progress and were very kind and accommodating. Went the extra mile to try to find the issue and let me know I could bring it back if it reoccured. accommodating. Went the extra mile to try to find the issue and let me know I could bring it back if it reoccured. More

Very friendly staff; clean waiting area; car was ready when promised. I have always been happy with the service at Rusty Wallace KIA in Alcoa. when promised. I have always been happy with the service at Rusty Wallace KIA in Alcoa. More