Rusty Wallace Kia Alcoa - Service Center

I have always had the best customer service ever at this location. Friendly and kind experience every time. Always offered a loaner till repairs completed. location. Friendly and kind experience every time. Always offered a loaner till repairs completed. More

Good, attentive, service. Knowledgeable and helpful. Was prompt and worked to get me in and out quickly. I always request Jenna because she is great prompt and worked to get me in and out quickly. I always request Jenna because she is great More

Excellent dealership!! We’ve always had a great experience at this dealership. Wonderful sales dept and excellent service department. Everyone is so friendly and never pushy. experience at this dealership. Wonderful sales dept and excellent service department. Everyone is so friendly and never pushy. More

Great as always! The team here is among the best I’ve worked with. The are always attentive and deliver exactly as promised. Jenna is just plain awesome!! Thank you!! worked with. The are always attentive and deliver exactly as promised. Jenna is just plain awesome!! Thank you!! More

Very professional, courteous, & family oriented facility. Felt welcome from the moment Jenna greeted me😊 will forsure recommend this dealership and like on social media,thank you Felt welcome from the moment Jenna greeted me😊 will forsure recommend this dealership and like on social media,thank you More

Sucks, wouldn’t give me my factory warranty for a 2019 Kia with 30k miles. Would not recommend ever again in my life. You would be better off with a domestic Kia with 30k miles. Would not recommend ever again in my life. You would be better off with a domestic More

Had a wonderful experience in service, as always. Friendly staff, and timely service. Thanks for always servicing my kia. I only trust Rusty Wallace to service my kia. always. Friendly staff, and timely service. Thanks for always servicing my kia. I only trust Rusty Wallace to service my kia. More

As always, from phone call to schedule service to getting keys and leaving, everyone is beyond friendly, courteous, informative, and efficient!! Have loved Rusty Wallace of Alcoa, Sales and Service, AND my K keys and leaving, everyone is beyond friendly, courteous, informative, and efficient!! Have loved Rusty Wallace of Alcoa, Sales and Service, AND my Kia(s) for years. Expect to continue for many more. Thank you EVERYONE 😊 More

Service was awesome. The young lady there was awesome, professional, and efficient. While my car was being serviced, I wandered up to the sales lot. A salesman approached me and offered assistance. He ask professional, and efficient. While my car was being serviced, I wandered up to the sales lot. A salesman approached me and offered assistance. He asked what I was looking for and I told him I am not sure but to be honest, I am a bit upside down on my current vehicle. Without asking what I had or what I owed, he let me know that its hard to roll that over into a used car and most of the new cars. The conversation of me possibly buying a vehicle pretty much stopped there. I have purchased 4 vehicles there and several others in my time. This was the shortest sales conversation I have ever had. Maybe he judged me based on how I was looked that day or maybe he didn’t want to sell that day. More

This dealership has excellent customer service. From sales to service we have always had a great experience. The employees are friendly and you won’t find a dealership with better customer service or l sales to service we have always had a great experience. The employees are friendly and you won’t find a dealership with better customer service or lower prices. We have purchased 2 cars from Rusty Wallace Kia Alcoa! More