Rusty Wallace Kia Alcoa - Service Center

The loaner vehicle was filthy on the inside and smelled of cigarette smoke. Staff could have been friendlier. I do appreciate I was able to pick up my vehicle the next day. of cigarette smoke. Staff could have been friendlier. I do appreciate I was able to pick up my vehicle the next day. More

Great service, Jenna kept me updated regularly on the service and timeline for a finish date, service techs did a great repair job o the car service and timeline for a finish date, service techs did a great repair job o the car More

Did not feel my problem was researched at all. Then after replacing the air filter had to come back because they didn't clean it out and it was making a terrible noise!!! Prefer the Kia dealership in Cookevi replacing the air filter had to come back because they didn't clean it out and it was making a terrible noise!!! Prefer the Kia dealership in Cookeville over this one for sure. More

We have chosen to use Rusty Wallace Kia in Alcoa due to the continued effort that the staff implements in order to fulfill our needs and make our visits pleasurable. Jenna has been an amazing service advis the continued effort that the staff implements in order to fulfill our needs and make our visits pleasurable. Jenna has been an amazing service advisor for us and she is a true asset to the dealership. More

Fast service, kind friendly faces, knowledgeable, good work, Jenna was nice and friendly, took care of all my needs..Just wish someone would of called me about my recalls... work, Jenna was nice and friendly, took care of all my needs..Just wish someone would of called me about my recalls... More

Fast service, friendly and very helpful. Jenna was great! Jenna took time to answer any questions I had. She went She went above and beyond to be helpful and ordered the part I needed. Jenna took time to answer any questions I had. She went She went above and beyond to be helpful and ordered the part I needed. More

My experience was absolutely perfect. I was highly satisfied with my service, my questions answered, and the help of the Servive team in taking care of me and my vehicle. satisfied with my service, my questions answered, and the help of the Servive team in taking care of me and my vehicle. More

I have always received prompt courteous service. The service personel are warm and friendly. Everyone goes out of their way to give me a great experience. service personel are warm and friendly. Everyone goes out of their way to give me a great experience. More

Kevin Williams service manager was awesome to get me into Kia and taken care of even though they were slammed and ridiculously busy that day! Corey was exceptional keeping me updated on my car! Corey has som Kia and taken care of even though they were slammed and ridiculously busy that day! Corey was exceptional keeping me updated on my car! Corey has some of the best public relation skills I have ever depend Corey was very caring,interested in how he could fully help me, and very knowledgeable at want he was talking about! I hope we can have Corey be our service person each time we have our car serviced at Kia of Alcoa! More

Very pleasant visit...Corey took very good care of me had my car ready for me when I got there with no waiting, thank you corey my car ready for me when I got there with no waiting, thank you corey More