Rusty Wallace Kia Alcoa - Service Center

The staff were polite and efficient. My car was returned in the time promised and I was on my way promptly. The price was also very reasonable. in the time promised and I was on my way promptly. The price was also very reasonable. More

I had a great experience while I was there. Refreshments were available to purchase. It has a nice sitting area and TV. The employees were friendly and were interested in you and their job. The work was don were available to purchase. It has a nice sitting area and TV. The employees were friendly and were interested in you and their job. The work was done in a reasonable amount of time. I give them an A,+ More

Outstanding dealership! From the moment you purchase your vehicle, down to the times you take it back for service! Great friendly people who care about you and take care of you! I just wish you would enfo vehicle, down to the times you take it back for service! Great friendly people who care about you and take care of you! I just wish you would enforce your mask requirements! More

Great service and a great crew to work with. Made sure I knew everything going on and van was done on time. Will continue to come back faithfully. knew everything going on and van was done on time. Will continue to come back faithfully. More

My car had gotten towed in on a Monday and I was not getting any information when I called to check on it every day also my car was left at the end of the dealership with the doors unlocked if I had not getting any information when I called to check on it every day also my car was left at the end of the dealership with the doors unlocked if I had not walked up there I would not have been able to lock my door and secure it myself it took until Saturday to hear anything from my car and it was because I had called and they couldn't even find any information on it the gentleman who had been dealing with it all week was off that day so they finally found my car but that just shows that he wouldn't even have called me until he came back to work on Monday so yes I'm very disappointed because there was no communication and then my car was left unlocked More

The service was as great as usual for my oil change. They applied the discount and helped me with my driving side window that will be covered under warranty. applied the discount and helped me with my driving side window that will be covered under warranty. More

When calling or going for service every time to get the loaner vehicle set up it’s a hassle at first but Corey quickly got me in a loaner vehicle so I could be on my way to run errands while vehicle was be loaner vehicle set up it’s a hassle at first but Corey quickly got me in a loaner vehicle so I could be on my way to run errands while vehicle was being maintenanced thanks Corey! More

I have dealt with many vehicle dealerships over my lifetime but have never had one to care about you like this one AFTER you purchased the vehicle. lifetime but have never had one to care about you like this one AFTER you purchased the vehicle. More

Rusty Wallace Kia in Alcoa has always been our go to dealership. The service department is true to their word and dependable. The customer waiting area is 1st rate and set up for comfort. dealership. The service department is true to their word and dependable. The customer waiting area is 1st rate and set up for comfort. More

I wasn’t pleased except my son did get free snacks. I had already paid before anyone told me that though. I lease a 2020 Telluride that I bought there. One of the selling points was with my oil change I coul already paid before anyone told me that though. I lease a 2020 Telluride that I bought there. One of the selling points was with my oil change I could have a loaner, that was a no, didn’t wash it, as salesman promised. As I got out of the car I told him my coupon had expired 10 days ago. Lady on the phone said advisor would have to approve, man checked me in said , we will take care of it. When I paid I was given a small discount but it was not coupon discount. I didn’t say anything but it bothered me. This pandemic has been hard and those small things matter to people right now. I will probably search around for my service next time. This was my 3rd visit. I waited a very long time the last visit and I had scheduled the appointment more than a week in advance. More