Rusty Wallace Kia Alcoa - Service Center

Oil change Waiting period was 45 minutes, considering covid I think that was reseasonable. The employees were very nice, offering coffee and water while you wait Waiting period was 45 minutes, considering covid I think that was reseasonable. The employees were very nice, offering coffee and water while you wait. Waiting area appeared to be clean and sanitized. The only reason I did not give 5 stars on pricing, I ask for oil change and filter...$60.00??? The statement said complimentary tire rotation??? I dont think so., otherwise happy. More

I directed a female friend to this dealership to purchase a vehicle and she was treated with consideration and respect. Our salesman, BJ McNeely, worked with her and she was delighted with the choices provid a vehicle and she was treated with consideration and respect. Our salesman, BJ McNeely, worked with her and she was delighted with the choices provided her and happy with the choice she made. This was her first new car purchase and based on her experience with your team she will be a customer of yours for years to come. It was a comfortable experience for us both. Thank You, Douglas Clarke Customer, Delenn Yake More

Prompt and kind service Kia of Alcoa has great employees. I’ve purchased two vehicles, one new and one used, from BJ McNeely, a very honest and straightforward individual. Bo Kia of Alcoa has great employees. I’ve purchased two vehicles, one new and one used, from BJ McNeely, a very honest and straightforward individual. Both vehicles have been serviced there and the experience is always very positive. Highly recommend these folks. More

Very unsatisfactory!! Long time customer.Almost 3hr oil Very unsatisfactory!! Long time customer. Almost 3hr oil change. Headlamp out. Told couldn't find anything wrong!! Not working when I left. Won't go Very unsatisfactory!! Long time customer. Almost 3hr oil change. Headlamp out. Told couldn't find anything wrong!! Not working when I left. Won't go back! More

Fast friendly service. Above and beyond. I had a routine oil change and tire rotation. They fixed a dashboard light issue. Jenna is the best! oil change and tire rotation. They fixed a dashboard light issue. Jenna is the best! More

Great experience with service department! They went over everything with me and made sure all questions were answered, everyone was beyond helpful and friendly. Nice waiting area with drinks and snacks. everything with me and made sure all questions were answered, everyone was beyond helpful and friendly. Nice waiting area with drinks and snacks. More

This dealer ship has been a great experience for me, I’ve been treated so good, and service department is also awesome , providing snakes, drinks is wonderful. been treated so good, and service department is also awesome , providing snakes, drinks is wonderful. More

I always have great service. The staff are polite and professional. They keep you informed about the service and are very knowledgeable. They also ask if you have any concerns. professional. They keep you informed about the service and are very knowledgeable. They also ask if you have any concerns. More

I like the fact that I was taking care of pretty quick. The service department was very nice. And the problem was explained very clearly . The service department was very nice. And the problem was explained very clearly . More

I brought my oil in for my 7500 checkup. However, they did not use my oil. I had to return, have them drain the oil out and put my oil in. Jenna had instructions on the service ticket where my oil was in did not use my oil. I had to return, have them drain the oil out and put my oil in. Jenna had instructions on the service ticket where my oil was in my car. Mechanic didnt follow her instructions. More