Rusty Wallace Kia Alcoa - Service Center

Always pleased with the service Dept. Corey was especially nice to work with. He got my car in and out in a very timely manner. especially nice to work with. He got my car in and out in a very timely manner. More

The folks at Rusty Wallace Kia are courteous prompt and professional! The waiting room was clean and well stocked. This visit was faster than the previous visit. professional! The waiting room was clean and well stocked. This visit was faster than the previous visit. More

Service advisor very short and unfriendly when I questioned service that was completed and part of the service I requested was not completed very unsatisfied questioned service that was completed and part of the service I requested was not completed very unsatisfied More

Service done on time and appointment time was honored. The staff was friendly and listened to my concerns. Free snacks and water was great too. The staff was friendly and listened to my concerns. Free snacks and water was great too. More

Great service. Hoping the warning light stays off this time. Too many sensors on vehicles nowadays! Would recommend purchase or service at Rusty Wallace! Thank you time. Too many sensors on vehicles nowadays! Would recommend purchase or service at Rusty Wallace! Thank you More

Great service and Quick! Had an appointment for an oil change and tire rotation at 4:00 pm. I arrived around 3:40. The service advisor said they would take it back around 4: Had an appointment for an oil change and tire rotation at 4:00 pm. I arrived around 3:40. The service advisor said they would take it back around 4:00 and it would be about an hour. I was pleasantly surprised to see my car come around and read at 4:15. They will continue to get my service! More

Super nice staff. Very clean environment with tv and complementary coffee, water, soda, and snacks. Quick and easy service. Back on the road in an hour complementary coffee, water, soda, and snacks. Quick and easy service. Back on the road in an hour More

I was having a problem with my hatch not closing. I called the service center and I liked the fact that I was able to bring my car in the same day. I arrive at 2:00 pm and by 2:30 was told it was the l called the service center and I liked the fact that I was able to bring my car in the same day. I arrive at 2:00 pm and by 2:30 was told it was the latch. It would be 467ish to fix. 30 minutes later it was done. When I looked at my bill it was $529 with tax. They charged $240 for labor for literally 40 min of work. Asked to speak with service manager and was told it’s a flat rate and would not adjust. Told me the guys need to buy tools! Really? I’m buying your guys tools. I would understand if it was a long job but come on! How much did the actual service tech receive? Maybe $30-$40. Unacceptable! I will shop around for future work. More

Jenna is always on point with whatever is needed and whatever works for my situation. Service dept is always on point in knowledge of how to fix whatever issue whatever works for my situation. Service dept is always on point in knowledge of how to fix whatever issue More

I did not have an appointment and figured they would be swamped with it being the 1st day after a holiday, but our 2020 KIA Sedona was due it's first oil change. So, we dropped by to see if they could do i swamped with it being the 1st day after a holiday, but our 2020 KIA Sedona was due it's first oil change. So, we dropped by to see if they could do it and to my surprise they told me they could have me in & out in about an hour or so. I don't remember how much time elapsed, but it wasn't long. The staff was friendly and helpful. I give them 2 thumbs up for great service More