Rusty Wallace Kia Alcoa - Service Center

The people we had in the service department was rude including the service manager. We had an appt for 9:15. Went back around 12:30 & they hadn't started on it. Instead they parked outside & said they w including the service manager. We had an appt for 9:15. Went back around 12:30 & they hadn't started on it. Instead they parked outside & said they were working on the vehicles in the order they came in. Even though we had an appt. for 9:15. We had a loaner but that meant we had to put gas in it twice instead of once because we had to make 2 trips there. We bought our vehicle from that dealership & used to always take it to be serviced there. But because they are so rude & it takes forever even though you have an appt. we take it elsewhere now to be serviced. More

Have always received professional and courteous service since purchase of our vehicle at this dealership. Plan to continue getting service there. Very pleased with everything. since purchase of our vehicle at this dealership. Plan to continue getting service there. Very pleased with everything. More

Service was great. They were very polite & helpful in every way. Service was quick & painless. LOL! The only complaint is that I asked the mechanic not to move my seat, but he did anyway. every way. Service was quick & painless. LOL! The only complaint is that I asked the mechanic not to move my seat, but he did anyway. More

GREAT Customer Service from leadership, to sales team to service team! Took time to answer any questions, got me in and out for my service appointment and when I had to take a call from work Brandon helped service team! Took time to answer any questions, got me in and out for my service appointment and when I had to take a call from work Brandon helped with my one year old so I could take the call. More

Service department was ON POINT! We had a recall/repair performed at our local dealer in west ATL. We got to TN and everything was wrong again and leaking fuel. I spoke to Alex at Rusty Wallace Kia on Alco performed at our local dealer in west ATL. We got to TN and everything was wrong again and leaking fuel. I spoke to Alex at Rusty Wallace Kia on Alcoa Hwy and made last min arrangement to get my van to him. He stayed a few minutes late, looked everything over with us and made sure my family was safe. We were beyond thrilled to get a call the NEXT day that the work was completed! I am impressed with the safety, professionalism, and efficiency exhibited by this dealership’s service department. Please give them your business and kudos for taking care of a Georgia family who were almost stranded on vacation. And a special thanks to Alex! More

Fastest service friendliest people and great results. Above and beyond my expectations! I pulled into service told them what I was in for and within 5 minutes I had my loaner and an expected pick up tim Above and beyond my expectations! I pulled into service told them what I was in for and within 5 minutes I had my loaner and an expected pick up time which was right on!!!! More

We always have a great visit with Rusty wallace kia alcoa. Great service in sales and service everytime. We highly recommend to anyone in the market! alcoa. Great service in sales and service everytime. We highly recommend to anyone in the market! More

Normally have no problems however, after sunroof was repaired my headliner was filthy. It was covered w/ grease and black marks. They agreed to clean it but on their schedule. In addition, the roof whis repaired my headliner was filthy. It was covered w/ grease and black marks. They agreed to clean it but on their schedule. In addition, the roof whistles (not a good song either)& rattles now as you drive. Not happy with service dept. More

All the staff that I interacted with were very pleasant. Kept me informed of my cars service needs. Jenna was very nice and provided great customer service. Kept me informed of my cars service needs. Jenna was very nice and provided great customer service. More

Great experience on oil change. Fast service, nice people and a very nice, clean waiting area with complimentary snacks. Could not ask for a better experience! and a very nice, clean waiting area with complimentary snacks. Could not ask for a better experience! More