Rusty Wallace Kia Alcoa - Service Center

Jenna was very kind, and was very informative with all of the information that was provided from our vehicles service appointment. Offered snacks/drinks etc while we waited. And let us know the time frame of the information that was provided from our vehicles service appointment. Offered snacks/drinks etc while we waited. And let us know the time frame of when our vehicle would be complete. More

Jenna is fabulous!! She is super helpful every time I am in. She really makes the experience well worth my drive. Please give her a raise! in. She really makes the experience well worth my drive. Please give her a raise! More

As always Jenna does an outstanding job. I always look forward to coming and having her to take care of my needs.100 % satiisfied w forward to coming and having her to take care of my needs.100 % satiisfied w More

They were very friendly and helpful. Always courteous and knowledgeable on what is going on. Very pleased with the service and plan to continue coming here. knowledgeable on what is going on. Very pleased with the service and plan to continue coming here. More

Great place to buy a car and an awesome service team. Bill Raybourne does a great job getting you into a new car. Jenna knows what she is doing in service, she’s efficient, friendly and a pleasure to wor Bill Raybourne does a great job getting you into a new car. Jenna knows what she is doing in service, she’s efficient, friendly and a pleasure to work with! Highly recommended! More

This is my second car purchase at Rusty Wallace Kia Alcoa. I am a very satisfied customer. Everyone was extremely courteous and helpful. I would or rather do recommend. Alcoa Kia. Thank you so much. Alcoa. I am a very satisfied customer. Everyone was extremely courteous and helpful. I would or rather do recommend. Alcoa Kia. Thank you so much. More

The customer service was great, but the transmission services I had were a bit pricey. Especially the labor charges. Corey did a great job explaining the process of everything and scheduling me car when services I had were a bit pricey. Especially the labor charges. Corey did a great job explaining the process of everything and scheduling me car when we didn't expect I would need one. More

Quick service. Scheduling was easy & the wait wasn’t as long as they said it would be. We were pleased with the time & efficiency. He explained our service in great detail as well. long as they said it would be. We were pleased with the time & efficiency. He explained our service in great detail as well. More

Interesting When I dropped off my car, everything was fine but when I came to pick it up, it was a different story. I could not get anyone to tell me if they rota When I dropped off my car, everything was fine but when I came to pick it up, it was a different story. I could not get anyone to tell me if they rotated my tires. Also, a man and woman were standing around and smacking their cigarette packs on their hands (packing them, I suppose). I felt that was unprofessional. When I called to ask about my tire rotation, I was transferred 4 different times and no one knew if they had been rotated or not. When I spoke to Jenna, she tried to get in contact with Corey but he would not come to the phone and they were shouting back and forth to one another and I never did get a clear answer. I felt they were unorganized and not very professional. When I first bought my car, BJ set high expectations for me because he was amazing and very professional. I was sad to see the service department does not get held to high standards like their sales people do. More

Poor understanding of my problem with phone. Since purchasing car, every time I have been there, I have explained to service rep that my phone stops working intermittently. They tell me it canno Since purchasing car, every time I have been there, I have explained to service rep that my phone stops working intermittently. They tell me it cannot be repaired without replacing radio. I also have same problem with backup mirror. More