Rusty Wallace Kia Alcoa - Service Center

un personable service agent Service agent was very on personable He did not go out with me to inspect the loaner car it had a scrape on the left Fender because he did not go out Service agent was very on personable He did not go out with me to inspect the loaner car it had a scrape on the left Fender because he did not go out with me they accused me of doing it I called to complain to the service manager he never got back with me and they did not put in oil change mileage sticker on the window More

Great Even though my problem was not resolved, Rusty Wallace Kia did what we thought would fix my problem with sliding doors. I’m confident this issue can b Even though my problem was not resolved, Rusty Wallace Kia did what we thought would fix my problem with sliding doors. I’m confident this issue can be corrected on my next visit. More

First time customer Quick and quality service for my first visit to this Kia dealership service department. Pricing was right in line as well. Will be coming back for my Quick and quality service for my first visit to this Kia dealership service department. Pricing was right in line as well. Will be coming back for my routine maintenance for sure. More

Great service Always treated well at Rusty Wallace Kia. Duane explained everything and had my car ready before I expected it. Fair price for the work done. Always treated well at Rusty Wallace Kia. Duane explained everything and had my car ready before I expected it. Fair price for the work done. More

Great service awesome staff very friendly! Had my Jeep serviced with Corey he was great and kept me informed of what was being done and when it would be complete. Thanks Corey! Had my Jeep serviced with Corey he was great and kept me informed of what was being done and when it would be complete. Thanks Corey! More

Just as they promised They explained the problem. Told me when the part would come in and therefore when my car would be ready. They were right on. Picked up in 5 minutes , They explained the problem. Told me when the part would come in and therefore when my car would be ready. They were right on. Picked up in 5 minutes , no fuss. And they gave me a loaner since it would take 4 days. More

Service Jenna greeted me right away and was very friendly. She offered the reception / waiting area to me She promptly got me checked in and out for my se Jenna greeted me right away and was very friendly. She offered the reception / waiting area to me She promptly got me checked in and out for my service and explained everything More

Excellent service! Had some minor scratches that needed to be bugged out of my car. I was provided a loaner, and my vehicle was ready for pick up the same day. Had some minor scratches that needed to be bugged out of my car. I was provided a loaner, and my vehicle was ready for pick up the same day. More

Not recommended I had to go 4 times in a week, to replace a piece I got told multiple times they had the part for my visor and I get there as soon as they open and th I had to go 4 times in a week, to replace a piece I got told multiple times they had the part for my visor and I get there as soon as they open and they tell me they do not have the parts. They could’ve done more then have me drive over an hour to get there and tell me they don’t have the xxxx parts. I will never use them again. The salesman did a great job however. I recommend BJ Mcneely to everyone. More

Buffing. Car looked great Car was brought in for buffing. The car was completed and looked great. The service department kept me informed as to the status and very helpful. Car was brought in for buffing. The car was completed and looked great. The service department kept me informed as to the status and very helpful. More