Rusty Wallace Kia Alcoa - Service Center

Quick, efficient and friendly. Needed new tires. They were very helpful in deciding which tires would be best. Staff kept me informed as to progress in replacing tires and with the Needed new tires. They were very helpful in deciding which tires would be best. Staff kept me informed as to progress in replacing tires and with the subsequent alignment. Will bring our other car here for same. More

Thankful Thank you so much for fixing the car and making sure I had a loaner so I could get to the hospital for my husbands test Thank you so much for fixing the car and making sure I had a loaner so I could get to the hospital for my husbands test More

Service I could hear a noise when I turned, they test drove my Sorento and new exactly. Jenna scheduled a service appointment and contacted my extended warran I could hear a noise when I turned, they test drove my Sorento and new exactly. Jenna scheduled a service appointment and contacted my extended warranty company and everything taking care of!! Jenna was absolutely wonderful, even set me up with a loaner for the day without me even having to ask. More

My car is using oil My oil light came on for the first time and it was 2 and half quarts low. So took it there and they had me come back 6 times and to tell me that was n My oil light came on for the first time and it was 2 and half quarts low. So took it there and they had me come back 6 times and to tell me that was normal, but it was under warranty the first time I took in but warranty was running out so I think they had no intention on fixing my car and I don't think that's normal usage. More

Everyone friendly... excellent service! Rusty Wallace Kia on Alcoa has ALWAYS been excellent to me as a customer. While having my service this last time, one of your mechanics came in with Rusty Wallace Kia on Alcoa has ALWAYS been excellent to me as a customer. While having my service this last time, one of your mechanics came in with 2 of my filters: air & cabin... they were terrible! We replaced them during that service! A picture (dirty air filters) are worth a thousand words! I can really tell the difference in my car cabin! Thank you again for your amazing service Rusty Wallace KIA! More

All was good, longer wait time than I prefer 1.40 minutes on Over all it was good. I did however miss my coupons I usually get through email. Staff was great and very friendly. Hospitality was good. Over all it was good. I did however miss my coupons I usually get through email. Staff was great and very friendly. Hospitality was good. More

Ready when promised nice waiting area Fair price good service kia works on my car exclusively.it is easy to get an appointment because you have Saturday hours . it is nice clean waiting ar Fair price good service kia works on my car exclusively.it is easy to get an appointment because you have Saturday hours . it is nice clean waiting area More

Duane is amazing! When I dropped off my vehicle I was fortunate enough to have Duane to work with. From the moment I got there Duane was nothing but friendly and profes When I dropped off my vehicle I was fortunate enough to have Duane to work with. From the moment I got there Duane was nothing but friendly and professional! He explained to me exactly how the process will work to get the car prepared. He called several times to update me on the status of my car and went out of his way to make, what could be a hard process, very easy. I have nothing but great things to say about Duane and Rusty Wallace Kia dealership! You all are a class act and if I ever have any further car trouble or am looking to buy a knee car I would not only recommend but I will shop there! Thank you again for the help and professionalism! More

Excellent experience The were ready for me at my appointment time and performed the repair quickly and at no charge. Very polite and friendly staff, comfortable waiting ar The were ready for me at my appointment time and performed the repair quickly and at no charge. Very polite and friendly staff, comfortable waiting area. More

Timely.very nice. Service was timely.staff was very nice.I would recommend Rusty Wallace.to anyone to buy or have they car service.Keep up the Great Job. Service was timely.staff was very nice.I would recommend Rusty Wallace.to anyone to buy or have they car service.Keep up the Great Job. More