Rusty Wallace Kia Alcoa - Service Center

Excellent service, kind employees, fast turnaround! The Rusty Wallace Kia service department is TOP NOTCH. One of the technicians drove my vehicle, with me riding, so he could understand what I hearing. The Rusty Wallace Kia service department is TOP NOTCH. One of the technicians drove my vehicle, with me riding, so he could understand what I hearing. He heard it, too, made a good guess as to what it could be, and promised to arrive at an accurate diagnosis and get it repaired quickly. They promised not to do anything without contacting us first. Their communication was fabulous. They gave me a loaner car, so I wouldn’t be inconvenienced. The car was fixed to my satisfaction in less than 24 hours. More

Great service I will be returning to Rusty Wallace Kia. I had a crack in my oil pan and they had one in stock! They cleaned the oil spray off my car too! The only c I will be returning to Rusty Wallace Kia. I had a crack in my oil pan and they had one in stock! They cleaned the oil spray off my car too! The only complaint I have is I was there 4 hrs and was very hungry when I left. More

Great Good and nice people... the online appointment was not clear. It sent me to Knoxville online. I End up calling the one on Alcoa Highway to get it fixe Good and nice people... the online appointment was not clear. It sent me to Knoxville online. I End up calling the one on Alcoa Highway to get it fixed More

Great Service Experience Very pleased with my first visit to the Service Department at Rusty Wallace Kia. The service personnel were very helpful and was able to take care of Very pleased with my first visit to the Service Department at Rusty Wallace Kia. The service personnel were very helpful and was able to take care of my service without an appointment. The work requested was completed in a timely manner and the cost was lower than I expected. My service Rep Jenna was especially helpful and saw to it that all my needs were met and answered all my questions and concerns. I highly recommend the Service Department without reservation More

Brought my optima in for routine oil change. I drive 40 miles each way to have my car serviced at rw kia. I will continue to do so as i have for years. Thank you service dept at rw kia. I drive 40 miles each way to have my car serviced at rw kia. I will continue to do so as i have for years. Thank you service dept at rw kia. More

Everything went according to plan. Duane was very helpful. I have been and continue to be very satisfied with purchasing my Kia from Rusty Wallace. And I have been pleased with the service dept. I have been and continue to be very satisfied with purchasing my Kia from Rusty Wallace. And I have been pleased with the service dept. More

My first Service Service dept. took vehicle in at exact appointment time and. completed their works in less that an hour. Great service. This was my first service visi Service dept. took vehicle in at exact appointment time and. completed their works in less that an hour. Great service. This was my first service visit! More

Always friendly and helpful I’ve always brought my car to the Alcoa location and never had a bad experience. Everyone is friendly and always accommodates my last minute requests. I’ve always brought my car to the Alcoa location and never had a bad experience. Everyone is friendly and always accommodates my last minute requests. My car is well cared for and never an issue at 60,000 miles. More

Great Service Worked with Matt Fisher today. He does a great job . Matt is very thorough and dedicated to his job and performance . Matt is an awesome Service Mana Worked with Matt Fisher today. He does a great job . Matt is very thorough and dedicated to his job and performance . Matt is an awesome Service Manager More

Service Department review Duane is always friendly. Waiting room is clean & satisfactory. Ease of scheduling service appt. online or via phone is very easy. Duane kept me infor Duane is always friendly. Waiting room is clean & satisfactory. Ease of scheduling service appt. online or via phone is very easy. Duane kept me informed as they worked on my car & if any additional service was warranted. I have been very happy with my Kia & the service department. More