Rusty Wallace Kia Alcoa - Service Center

Customer service staff was very professional and friendly I had my Kia serviced on August 14th and was greeted warmly by the service staff. They worked quickly to make sure that my Kia was done in a timely ma I had my Kia serviced on August 14th and was greeted warmly by the service staff. They worked quickly to make sure that my Kia was done in a timely manner. I would recommend rusty wallace Kia to anyone 😊 More

Oil change I wait 3hours on my 2 of my cars and my appointment was at 9:30 and 10am.. this was my first time waiting on my car. I usually get loner I wait 3hours on my 2 of my cars and my appointment was at 9:30 and 10am.. this was my first time waiting on my car. I usually get loner More

Had an appt, was told it would be an hour or so/ left 2 hour I made an appt online for 8/13/19 for 815 so I wouldn’t be too late for work. The website did not offer for me to get a loaner which it always has bef I made an appt online for 8/13/19 for 815 so I wouldn’t be too late for work. The website did not offer for me to get a loaner which it always has before. I arrived before 8, was told it would be an hour or so and also that the oil change has gone up to $50. At 950, Duane came and told me it was almost finished. He came to me with filters that needed to be changed. I told him I didn’t have time for that since I had already been there for 2 hours. He came back to get me when it was finished and told me it was going to be $60 and some change. I told him I was not going to pay full price bc I had an appt that I was early for and then waited for 2 hours which made me late for work. He just looked at me like I had 3 heads and said nothing. In the past, whoever I worked with made sure to check for coupons that could be utilized and he did not offer that at all. Luckily, the manager, dark headed with glasses, who is the only person who has been there since we started coming there, overheard me and then asked Duane to bring over the paperwork. They talked and then the manager came over and said that my service was taken care of and he apologized for the inconvenience. I didn’t expect that however it is appreciated most definitely. I think Duane needs some more customer service training. Each time I said something about the wait he never said a word, no I’m sorry, no nothing. I don’t know how many appts you make for the same time but clearly it’s too many or you need more staff. I work in customer service in management in the medical field and if I had done a patient that way, i would have been in some serious trouble. I do appreciate the manager taking care of the service and I will be back because I have never had a bad experience here before until yesterday. More

It takes to long If you have an appointment to have your oil changed it should not take over two hours. We declined the tire rotation and the car wash and still took If you have an appointment to have your oil changed it should not take over two hours. We declined the tire rotation and the car wash and still took over two hours. You are overbooking appointments. I can drive into speedy lube without an appointment and be done in 20 minutes or less. More

On time and thoughtful They do everything professionally and personally. We try to buy from the same place we receive service. KIA Rusty Wallace has performed great all thro They do everything professionally and personally. We try to buy from the same place we receive service. KIA Rusty Wallace has performed great all through. More

It was excellent Everyone that I dealt with was very good at letting me know exactly what was being done to my car and the waiting area was clean Everyone that I dealt with was very good at letting me know exactly what was being done to my car and the waiting area was clean More

Small paint job repair Paint job was great.. a loaner car was provided for me as well.. thanks again for job well done..service department was courteous and polite.. Paint job was great.. a loaner car was provided for me as well.. thanks again for job well done..service department was courteous and polite.. More

Always great service I have used this service center twice now they are always polite always helpful and get everything done quickly. I forgot the name on my service profe I have used this service center twice now they are always polite always helpful and get everything done quickly. I forgot the name on my service professional but he is always polite kind and courteous More

Replace GPS & radio An evaluation of my problem was performed by the service department and recommended replacement parts needed were identified an ordered. Parts arriv An evaluation of my problem was performed by the service department and recommended replacement parts needed were identified an ordered. Parts arrived in timely manner and work was done during scheduled appointment time and in the time originally estimated. M More

Oil change and tire rotation. When I dropped off my car they confirmed all of my info directed me to the waiting room informed me of the drinks and snacks told me how long it would When I dropped off my car they confirmed all of my info directed me to the waiting room informed me of the drinks and snacks told me how long it would take. Jenna came and got me reviewed what was done how my brakes and tires are holding up went over the bill after paying Jenna escorted me to my car and thanked me for my business and wished me a happy weekend. More