Rusty Wallace Kia Alcoa - Service Center

Oil change Always have snacks and drinks and clean waiting room. Usually an hour wait time for oil change. The employees are friendly and helpful. They always w Always have snacks and drinks and clean waiting room. Usually an hour wait time for oil change. The employees are friendly and helpful. They always walk me to my car. More

Do not any thing they did Took in for several problems picked up nothing changed they had it ready in about a hour they did nothing I had on list I guess they think I an stupid Took in for several problems picked up nothing changed they had it ready in about a hour they did nothing I had on list I guess they think I an stupid or some thing More

wonderful since i haev been working with Matt I have found the Service Department to be on top of all issues and that they are quick to correct or repair any pr since i haev been working with Matt I have found the Service Department to be on top of all issues and that they are quick to correct or repair any problems. More

Long wait time I feel like 1.5 hours is too long of a wait time for a basic oil change. I did have an appointment scheduled and was on time. When I booked online, I I feel like 1.5 hours is too long of a wait time for a basic oil change. I did have an appointment scheduled and was on time. When I booked online, I stated I would be waiting at the dealership so it's not like there wasn't an urgency to get it done. I could understand them taking their time if I hadn't been waiting. I scheduled this on my lunch break and ended up missing an hour more of work than intended. Maybe next time I should get the loaner More

Great service Easy to schedule service using website Fast and well done, thanks Took care of what was needed and made recommendations to help prevent any service Easy to schedule service using website Fast and well done, thanks Took care of what was needed and made recommendations to help prevent any service problems before they happen. More

Oil change. Tire rotation Fast.. Expediate service with a friendly smile. Thanks for going beyond! Refreshments were nice. Clean waiting area and bath rooms. Tried to accommod Fast.. Expediate service with a friendly smile. Thanks for going beyond! Refreshments were nice. Clean waiting area and bath rooms. Tried to accommodate in every way possible. More

Great service and personnel Got a variety of services done in a timely manner. Loaner car was great as was dealing with service personnel. Would recommend this facility to all Got a variety of services done in a timely manner. Loaner car was great as was dealing with service personnel. Would recommend this facility to all Kia owners. More

Oil change Everything was fine but the service advisor told I needed a alignment so I took it to my alignment person and everything was in the green so that make Everything was fine but the service advisor told I needed a alignment so I took it to my alignment person and everything was in the green so that make me a little worried about what else they are your customers that they don’t need. Thanks for your time More

Customer service is great Jenna always takes care of us and makes sure we're happy when we leave. Warranty work is never complicated. Maintenance work can get slightly expensiv Jenna always takes care of us and makes sure we're happy when we leave. Warranty work is never complicated. Maintenance work can get slightly expensive, but at least at the dealership their work is guaranteed. More

Excellent! The service was great and they actually cared about my comfort. The communication was very helpful. They texted me when I first got there so I could a The service was great and they actually cared about my comfort. The communication was very helpful. They texted me when I first got there so I could ask questions if I needed to. More