Rusty Wallace Kia Alcoa - Service Center

Wrong parts replaced 600.00 for intakemanifold, just the part not the labor. Brought car back 2 times for the same issues with in a day of picking it up. Issues recorded 600.00 for intakemanifold, just the part not the labor. Brought car back 2 times for the same issues with in a day of picking it up. Issues recorded. 2 different parts changed out. The dealership had my car almost a month total and was finally told it was a 39.00 transmission switch part. Grateful it seems to be fixed but, they were very helpful but still feel the intakemanifold was not the issue. Told them when I brought it in the first time that it felt it was getting out of gear. Which is was is on my last bill. "Car can't read what gear it should be in". Overall everyone was very helpful and nice as always and I am a firm supporter of supporting the dealership where you buy. They usually know more than a normal mechanic. More

Excellent Service was excellent and I bought the Kia from rusty wallace in Louisville Tn also I get good service from Kia dealers when I travel Service was excellent and I bought the Kia from rusty wallace in Louisville Tn also I get good service from Kia dealers when I travel More

Sevice always top notch Service was Good the only complaint is we have only had the car for around 3 months and already have had to fix things that should have been addressed Service was Good the only complaint is we have only had the car for around 3 months and already have had to fix things that should have been addressed before we bought it 2000.00 spent on repairs in the three months we have had the sorento More

Excellent customer service This was my first time going to Rusty Wallace Kia in Alcoa. The staff was exceptionally professional, kind, and polite. I felt like they went out of t This was my first time going to Rusty Wallace Kia in Alcoa. The staff was exceptionally professional, kind, and polite. I felt like they went out of their way to make sure all of my questions were answered and my needs were met. I would highly recommend anyone taking there on mobile to Rusty Wallace Kia in Alcoa for the best customer service around. More

Routine Maintenance The service was good; however, the wait was longer than stated and the waiting area was very congested. People were sitting on the floor. I arrived a The service was good; however, the wait was longer than stated and the waiting area was very congested. People were sitting on the floor. I arrived a few minutes before my scheduled appointment time. More

Great people, overpriced service. People are great. Service is a bit overpriced. But cheaper and friendlier than Parkside Kia. It is worth the extra drive to avoid the pushy service te People are great. Service is a bit overpriced. But cheaper and friendlier than Parkside Kia. It is worth the extra drive to avoid the pushy service team at Parkside Kia. More

Excellent service The service is prompt and excellent work was performed. The people are friendly and courteous. I had a lot navigation system that needed updates and The service is prompt and excellent work was performed. The people are friendly and courteous. I had a lot navigation system that needed updates and they took care of it. More

Great Service I was told all the things that were recommended to be done, and not pressured when saying no to some of the services. Duane was very helpful and know I was told all the things that were recommended to be done, and not pressured when saying no to some of the services. Duane was very helpful and knowledgeable. Overall great experience! More

Very Professional People I won’t buy another vehicle from any other company. Rusty Wallace Kia of Alcoa is Awesome The staff is very professional and the service is great I won’t buy another vehicle from any other company. Rusty Wallace Kia of Alcoa is Awesome The staff is very professional and the service is great More

Routine Maintenance I was in and out very quickly. They washed my car as I requested and looks great. The staff was very friendly and no wait. I was in and out very quickly. They washed my car as I requested and looks great. The staff was very friendly and no wait. More