Rusty Wallace Kia Alcoa - Service Center

Oil change wonderful staff, easy to get an appointment they dont try to oversale. clean facility, TV areas and snacks while you wait. They kept us informed of wh wonderful staff, easy to get an appointment they dont try to oversale. clean facility, TV areas and snacks while you wait. They kept us informed of where we were in the process. Cleaned my car More

Bad. Very bad I made appointment to get my oil changed and my tires rotated. And my 3rd recall on this 2015 Kia Soal looked at. They did not rotate my tires. She sa I made appointment to get my oil changed and my tires rotated. And my 3rd recall on this 2015 Kia Soal looked at. They did not rotate my tires. She said that the service department did not have the tools to take off my locks. They could only break them off for a price of 115.00. Now.. I did ask while they have the locks off to rotate my tires. Would they just put the regular nuts back on. Which I had gotten a set with my car. Not much to ask since tbey are off anyway. They were very busy and was not going to make it out by 5 o'clock so I was rushed out with sorry service. I don't feel that I am driving a safe vehicle at this time. Sad that I come there over a recall that sit for 3 hours and my car still needs a tir rotation. As always when I get my oil changed I rotate my tires. Now I have to find somebody to do this for me because your service department don't have the tools. That is what gets me. You don't have the tools. I bought my car at this dealership. I did like my Kia. After 3 recalls and my time driving there. I didn't fell like I was asking to much about the locks. But still they didn't have the tool to rotate my tires. Exactly what the girl said. More

Staff was courteous and helpful. We bought our KIA Soul here nearly 3 1/2 years ago. We have always brought it here to get it serviced. No pressure to get anything extra. Very pleased We bought our KIA Soul here nearly 3 1/2 years ago. We have always brought it here to get it serviced. No pressure to get anything extra. Very pleased everytime. More

Always excellent The only complaint was I made an appointment for oil change and tire rotation, it took an hour and a half. Service is always over the top! The only complaint was I made an appointment for oil change and tire rotation, it took an hour and a half. Service is always over the top! More

Honest, dependable, fast I had a terrible experience with two seperate out of state KIA dealerships when we broke down. Could not get either delaership to give me a diagnoses. I had a terrible experience with two seperate out of state KIA dealerships when we broke down. Could not get either delaership to give me a diagnoses. My car had engine failure which was covered under warranty. Kia warranty should have gotten me a rental Soni could have gotten back to my home state while my vehicle was being repaired. I had to buy another vehicle in order to get home. No rental establishments allowed one way travel. I come home and had to rent a truck and trailer to go get my car and haul it home. I bought it back home to Rusty Wallace Kia of Alcoa and they diagnosed it immediately and put me in a rental car. Kia is working with me to reimburse me for the money spent getting the car home. What the out of state delaerships did to ruin my opinion of Kia, Rusty Wallace Kia of Alcoa made right. Because of Rusty Wallace Kia of Alcoa did I will always use Kia but only out their delaership. I especially appreciate Jenna Mayes and her professionalism as well as personable attitude. She was prompt and called when she said she would. More

Excellent service! I am always pleased with the service that Rusty Wallace Kia gives me! They get things done in a timely manner and I appreciate that due to the fact t I am always pleased with the service that Rusty Wallace Kia gives me! They get things done in a timely manner and I appreciate that due to the fact that I stay there waiting for it to be done. It is very good because they always have a complementary cold Diet Coke! More

Very good Excellent service. Was called in twice because of recall for parts on Kia serento. Have purchased a few cars from this dealership and always good deal Excellent service. Was called in twice because of recall for parts on Kia serento. Have purchased a few cars from this dealership and always good dealings More

Service as promised Used a coupon for oil maintenance on my KIA. Waited for the service which took about 40 minutes. They recommended replacement of air filters after Used a coupon for oil maintenance on my KIA. Waited for the service which took about 40 minutes. They recommended replacement of air filters after showing me how dirty they were. Bought the vehicle used so appreciated the inspection. More

Window motor replacement The work was done 18 days after first requested got a small about if damage to inside of the door, that can't be séen. Wrong part ordered. But in the The work was done 18 days after first requested got a small about if damage to inside of the door, that can't be séen. Wrong part ordered. But in the end it was fixed. More

Chris was very helpful and explained everything 1:30 min Chris explained everything about my vehicle prior to fixing it thanks to him I will be back and the service center hours are great with my s 1:30 min Chris explained everything about my vehicle prior to fixing it thanks to him I will be back and the service center hours are great with my schedule More